Article never received

Good morning, I haven't received an item worth €110; the eBay seller sent it to a recipient different from me and claims to have delivered it to me. FedEx can't tell me the recipient's name with the tracking number for privacy reasons, and the seller is no longer replying to me. Could you help me?

Thanks so much to anyone who gives me a hand

sinic-it2015

54 View listings

Posted 2 weeks ago · Edited 2 weeks ago·Last reply 2 weeks ago

1 comment

marioelegio

·2 weeks ago

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Open a help request with eBay.

https://www.ebay.it/help/buying/returns-items-not-received-refunds-buyers/ottieni-aiuto-per-un-oggetto-che-non-arrivato?id=4042&st=7&po=1&uci=0&puc=DEFAULT_BUY.BUYER&ri=0

Even better, have it preceded by a chat conversation (where you explain your reasons and why you’re sure it was shipped to a different address) using the link at the bottom of the page.

It will be the seller who has to prove (to eBay) that they shipped it to the address shown on your account.

If they can’t, you’ll be reimbursed.

If they can, you’ll have to take it up with the courier.

mario