Good evening everyone, I bought a mobile phone through eBay, the package arrived the day before it was expected, but it was delivered to someone else instead of me. Looking at the tracking, it shows that this person signed for it, but the address is no longer readable. How should I proceed? Should I get eBay PayPal involved? Just to specify, I have already contacted the seller, who replied that he can't do anything about it.Thanks!!

Have the seller send you a copy of their shipping receipt (or the waybill). If the tracking code is the one you’re following and if the address matches yours, neither eBay nor PayPal will be able to help you.There is a courier that certifies that a package with that code was delivered to your address.You will only be able to try to get compensation from the courier or from whoever took your package. himario

Item not arrived, delivered to another person | Payments and Shipping

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Item not arrived, delivered to another person | Payments and Shipping | eBay Italy