Packlink Insurance
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Good evening
I made a shipment using the eBay Packlink service and it was not known where it had ended up.
Initially, Packlink support told me, as the seller, that the problem was an incorrect, incomplete recipient address, but in fact it has already arrived in the destination city.
The buyer, who proved to be a smart person, contacted the Post Office in his city and they said that the package had been damaged and that the contents were missing or even destroyed.
At this point, even though it is a ridiculous amount, it should be fully covered by the standard insurance (€20)
Can someone help me provide the exact link so I don't make any procedural mistakes?
Thanks everyone in advance
robyepierre
·6 months ago99/100 you haven’t received any refund like 99/100 of all the people damaged by auctane packlink ebay and the nasty crew?
heavenwelkin
·6 months agoThey don't reimburse because the clauses on covered items are pretty restrictive regarding the items allowed
see here: https://support.packlink.com/hc/it/articles/208328585-Articoli-proibiti-e-soggetti-a-restrizioni
Then if you manage to find an item that is covered you have to have a APPROVED PACKAGING that complies with these guidelines:
https://support.packlink.com/hc/it/articles/207647689-Linee-Guida-Imballaggio
In case of an item arriving damaged, you have to add FURTHER requirements, which include:
- The full cooperation of the buyer, who must keep the packaging and labels and must send photos and documentation throughout the whole process, which can last over a month, since packlink then has to act as intermediary with the carrier involved.
The problem is that, basically, couriers in general have become more selective / restrictive about refunds than they used to be.
There are scams for them too, so it's not easy to obtain compensation BY CHOOSING another shipping broker or another courier.
Kind regards.
marioelegio
·1 year agohttps://support-ebay.packlink.com/hc/it/articles/115003421369-I-requisiti-imprescindibili-per-aprire-un-reclamo-per-danno-perdita-o-furto-manomissione
hi
mario
heavenwelkin
·1 year agoGood evening gekko-73
You need to go to https://spedizioni.ebay.it
For the shipment in question, go to open a support ticket.
You need to check what the tracking says; the Italian Post tracking on the Italian Post website is the one that counts, and based on the issue found, open the support ticket.