Worsened support
Summary: lupin-5646 expressed frustration about the difficulties in getting support from eBay, reporting an issue with an order sent to a pickup point. The order was entered correctly, but the package is addressed incorrectly, preventing pickup. Neither the seller nor eBay is providing adequate solutions, and lupin-5646 wants to know what options are available to get a refund.
For a long time there was the possibility of speaking with an eBay representative and solving problems. Now all that's left is chat, or rather a chat bot that often isn't much use.
Issue: I place an order on eBay as I always have, I enter the fermopoint delivery address, I pay. The order shows as registered on eBay.
I go to the pickup point but the package is listed under their name and they can't hand it over.
They tell me to contact the seller (who doesn't जवाब) or eBay, which can't offer any solution except repeating 50 times that it should have been delivered to fermopoint.
I paid, it shows the purchase was made by me. Now I'd like to know what to do.
Can I at least get a refund?
Thanks
P.S. in the rare cases when I have sold, I always took care of everything myself and didn't drive the customer crazy.
lupin-5646
OP2 months agoI purchased from an account and for convenience (sometimes I’m not home) I had it delivered to a pickup point (delivery address). This has never happened to me before.
If I had known, I would have bought on Amazon, at least they respond there.
Dammit