ATTENTION SELLERS: Serious problems with Packlink (Auctane) – Insured shipments and dodged responses | Payments and Shipping

silvana-e-chicca · 2025-12-30T17:17:30.176000Z

Hello everyone,I’m writing this post to warn you about the current handling of claims by Packlink PRO, official eBay partner. If you’re thinking of trusting them for insured international shipments, be very careful.My current experience:Shipment made on 01/12/2025 to Denmark (insured value € 79,00).Tracking stuck since 22/12/2025. After 30 days the package has never arrived.Responses from support: I only receive pre-set messages (signed by "Raquel") that ignore the reality of the facts. Despite the package being clearly stuck/lost, they keep postponing the verification by another 13-15 days, using the excuse of "estimated times" even when the delay becomes a breach of contract.What you should know before shipping with them:Company in liquidation/Unreachable: I tried to send a formal legal notice via PEC to Auctane S.r.l. (Packlink Italy), but the address turns out to be inactive/invalid. The company has effectively closed its legal offices in Italy, making it very difficult for us sellers to enforce our rights without resorting to international procedures (ODR/Spain)."Phantom" insurance: Despite paying for the protection service, Packlink is stonewalling, refusing to declare the shipment lost and forcing me to wait an absurd amount of time while the buyer, understandably, pushes for a refund on eBay.Stonewalling: Customer support does not get into the substance of the case but responds with standard "copy-and-paste" replies, ignoring legal notices and formal demands for payment.My advice: If you have valuable items, consider direct alternatives with the couriers or be prepared to fight through the ODR (Online Dispute Resolution) platform of the European Commission, which is the only tool left to force them to respond, given the lack of valid legal channels in Italy.I have already reported the conduct to the AGCM (Antitrust) and to eBay support for "unfair commercial practice". Don’t be fooled by the convenience of the eBay integration: if there’s a problem, you’re on your own.Has anyone here had similar experiences recently with Packlink insurance refunds? How did you get the situation resolved?

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ATTENTION SELLERS: Serious problems with Packlink (Auctane) – Insured shipments and dodged responses | Payments and Shipping | eBay Italy