How do you use the return label? I'm totally inexperienced

Sorry for the stupid questions, but this is my first experience on eBay and unfortunately I’ve had problems.

Item arrived broken, shipped with PosteDeliveryWeb.

Return procedure accepted, I have to return the item by October 30.

I’ve received the label, I printed it today (that is, saved the PDF, which I’ll print on paper and attach to the package I take to the post office... so far I get it).

Do I still have until October 30 to actually ship it?

What happens at the post office? Do I just show up like that and they take the package, that’s it?

The shipping code to follow the tracking is the one on the label, right? So I’ll know when it has arrived to the seller and from that moment I can figure out the timing for the refund?

Thanks for your patience, and for any helpful replies

andel4579

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Posted 2 years ago·Last reply 1 year ago

8 comments

marioelegio

·1 year ago

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To get a refund for a return label ….. read this and you’ll find the link to get reimbursed by Parcel2go.

https://resi.ebay.it/help-centre

mario

dolga8485-xtghhulo

·1 year ago

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Hello, I need to do a procedure for the refund of the label that I put the measurements on wrong, they did not tell me that they would refund the money for the label I purchased, but how do I do the procedure?

dolga8485-xtghhulo

·1 year ago

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*they told me that they are refunding me the label I paid for

heavenwelkin

·1 year ago

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@dolga8485-xtghhulo wrote:
*they told me they will refund me the label I paid for

Where did you buy the label?

Depending on where you bought the return label, you may be able to get assistance.

Yes, you can get a refund for the label you did not use

You can have a new label generated with the correct dimensions and weight.

You need to contact Packlink support by opening a support ticket.

(if you bought the label from them)

go to: https://spedizioni.ebay.it/

marioelegio

·1 year ago

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If it’s a return, Parcel2go handles it.

Packlink handles post-sale shipments.

mario

heavenwelkin

·1 year ago

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@marioelegio wrote:
If it's a return, Parcel2go handles it.
Packlink handles after-sales shipments.

Ok Mario but both services are "optional".

For the benefit of anyone reading:

https://pages.ebay.it/acquistare/restituzioni/

The choice of the ebay label center is Optional, if the buyer has to pay for the return he can carry out the whole return procedure and then enter a waybill coming for example directly from the post office.

Maybe because it's more convenient for him since he doesn't have a printer at home or because he's not familiar with pdf files to take and print, or for other reasons.

The important thing is that the procedure has been carried out correctly and that the returned item is accompanied by the waybill.

As for the parcele2go service I found this conversation:

https://community.ebay.it/t5/Supporto-Tra-Utenti/Ebay-si-affida-a-Parcel2go-per-i-resi/td-p/977364

Personally I have never used parcel2go so I don't know the refund procedure in detail.

Kind regards.

heavenwelkin

·2 years ago

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@andel4579 wrote:
Sorry for the stupid questions, but this is my first experience on eBay and I unfortunately had problems.
Item arrived broken, shipped with PosteDeliveryWeb.
Return procedure accepted, I have to return the item by October 30.
That means eBay gives you time until October 30 to arrange the shipment.
I received the label, I printed it today (that is, I saved the PDF, which I’ll print on paper and attach to the package I take to the Post Office... so far I’m with you).
Yes, that’s correct.
In any case, do I have until October 30 to physically ship it?
You need to read what’s written in the claim case you opened; if it says you have until October 30, then that’s how it is, but I recommend speeding things up and getting it sorted as soon as possible without waiting until the last day.
What happens at the Post Office? Do I just show up like that and they take the package, end of story?
Yes exactly, the label is prepaid and at the post office they scan the code and give you a receipt.
The shipping code to track the parcel is the one on the label, right?
yes, exactly.
So I’ll know when it arrives to the seller and I can figure out the timing for the refund from that moment?
You need to follow the procedure described in the claim you opened on eBay; you need to confirm that you shipped it and enter the tracking code as indicated by eBay.
Once the package is picked up, the seller should issue a refund within a few days; if they don’t, you need to contact eBay support and they will handle the refund.
Thanks for your patience, and for the helpful replies
If there are any other problems, write here and you’ll always find someone who replies.

Best regards.

marioelegio

·2 years ago

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You need to check what type of service the return label provides: whether it’s home pickup or delivery to a collection point.

The return code is the one on the label.

If after the package arrives, the seller does not issue the refund, you can ask ebay to intervene: https://www.ebay.it/help/buying/returns-refunds/chiedi-ebay-di-intervenire-acquirenti?id=4701

mario