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Good morning, I sold a watch and shipped the package on 30/12/2024 and up to today the buyer still hasn’t received the package.
I contacted the post office but they told me to contact eBay and I opened the eBay shipping request on 18 January 2025 and 20 January 2025 but I’m not receiving any response from eBay shipping....
And yesterday the buyer opened a dispute, which I agree with him on.
Have a nice day.
8 comments
heavenwelkin
·1 year agoAnyway, eBay doesn’t handle shipping directly, Packlink does.
So for the item-not-received dispute (if the package doesn’t arrive) you’ll have to refund it yourself.
Then, if they accept the claim for a refund for the shipment that wasn’t delivered within a reasonable time, you’ll get a refund from Packlink.
el-tractor
OP1 year agoExactly as she wrote.... and I shipped it with insured parcel.
So I think they will have to refund me, then I’ll refund the buyer....
thanks a lot for the cooperation....
marioelegio
·1 year agoThe problem is that the refund request had to be submitted by yesterday (there are 30 calendar days).
Try to see if they’ll still accept it today too. https://support.packlink.com/hc/it/articles/5528489675922-Come-e-quando-presentare-un-reclamo-danno-perdita-manomissione-furto-o-disconoscimento-firma#section2
hi
mario
sika700
·1 year agoUnfortunately, it's the other way around... you'll have to refund the buyer first and then, if you're able to satisfy all of Packlink's document requests, with a lot of patience, you'll be reimbursed.
The fact that you insured the package does not "guarantee" you a refund.
Kind regards.
heavenwelkin
·1 year agoUnfortunately, the bureaucratic issues between the seller and packlink must not involve the buyer.
The buyer paid for an item that was supposed to arrive by day x and it didn’t, so they must be refunded as soon as possible.
Unfortunately, what we think is right often does not match ebay’s and packlink’s regulations.
For obvious reasons we have to stick to the times and methods set out in the rules that we signed with them.
Bureaucracy in these cases calls the shots and it’s easy (especially the first few times) to run into procedural errors
Good luck.
Kind regards.
heavenwelkin
·1 year agoYou need to go to spedizioni.ebay.it and, next to the waybill you purchased, open a support ticket corresponding to your issue.
You need to open it after a certain number of days because if you do it earlier, you’ll then have to contact support again.
Kind regards
sika700
·1 year agoGood morning,
what does the shipment tracking say?
Kind regards.
el-tractor
OP1 year agoGood morning, it says it is held at the post office in Milan due to the Christmas period....
anyway I received an email from PACKLINK and now I am looking, then they will let me know....
Thank you very much