Dispute opened by the buyer on PayPal | Payments and Shipping

fra*shop · 2024-02-16T14:36:32.506000Z

I’m selling an item that was delivered on September 23; the buyer opens a dispute for item not as described in January 24 and, incredibly, PayPal authorizes him to return the item, which he says arrived not working, and for 4 months he had been unable to test it. Belgian buyer.I had uploaded the evidence challenging the dispute, but there was nothing to be done. I have about 200 euros blockedNOW THE PROBLEM IS THAT THE BUYER HAS ENTERED A NON-EXISTENT TRACKING CODE FOR THE RETURN SHIPMENT. He wrote all xxxxxxxxxxxNow, with the dispute handled this way, the PayPal case remains blocked forever, and it’s a dishonest move by the buyer, who has 10 days to send the item back.I can’t contact PayPal directly because the dispute was opened against the PayPal account of eBay, but eBay has to do it. I keep sending emails to eBay telling them look, you need to respond to PayPal making it clear that the return code doesn’t exist, etc., but I only get canned replies.In my opinion, this gray area needs to be improved

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Dispute opened by the buyer on PayPal | Payments and Shipping | eBay Italy