controversy with an incomprehensible outcome | Payments and Shipping

odisseo_2003 · 2026-05-19T18:13:53.351000Z

Good evening, I wanted to ask you how it is possible that I was not granted a refund for a volume that was clearly not shipped with a tracked system (I had asked for and paid for this service), having from Poste Italiane the feedback I’m attaching from the screenshot (no confidential data is visible, the response is unambiguous: shipment not tracked).How can the buyer be protected so little, when they (barring unlikely denials) must believe that the request for tracked shipping was disregarded and paid (all by credit card, auction price + shipping) a supplement for such a service, with prior written agreement (via eBay messaging) with the seller!?After 17 years of membership, I was stunned. I should add that in the past (in previous decades) when something like this happened, the refund charged to the seller was practically automatic.I would be grateful if someone could give me some info to reassure me about the problem I had.

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controversy with an incomprehensible outcome | Payments and Shipping | eBay Italy