Dispute over a package marked as delivered | Payments and Shipping

versilia2000 · 2026-06-30T18:51:26.053866Z

I was the victim of a scam that’s going around on eBay where, if you buy from China, in 5 days they say they delivered the package; they give you a tracking code that shows it as delivered without telling you anything else. I open an eBay dispute and what do I discover? That eBay protects no one and doesn’t check whether the package actually arrived or not. I’m reporting communications and the receipt from eBay. As stated and as also available in our User Agreement, eBay never comes into contact with the goods themselves. This means that we do not arrange shipments and we are not aware of internal or additional information beyond what is communicated to us through the tracking number.As also stated in our Customer Guarantee in the section "When a buyer does not receive an item":Proof that delivery took place on time must contain the following elements:Shipping code, which can be validated on the carrier’s website and which was uploaded to eBay before the latest expected delivery dateStatus "delivered" or "delivery attempted" (or equivalent in the country where the item was delivered)Date of delivery or attempted deliveryRecipient’s address, showing at least city/ZIP code (or international equivalent) and matching the address entered on the eBay Order Details page, andSignature upon delivery, if the orders have a total cost equal to or greater than EUR 550. Scam because under 550

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Dispute over a package marked as delivered | Payments and Shipping | eBay Italy