Customs duties and VAT for an item from Switzerland? | Payments and Shipping

psychoticelephant · 2023-07-22T09:10:38.557000Z

Hello, last night I was looking for an item worth around 200 250 euros, I came across this listing that matched exactly what I was looking for, so after making sure everything was okay I went ahead and added it to the cart and bought it (195+5 shipping), and without thinking I didn’t look at where the item was coming from, since I need it by the 27th I only checked later out of curiosity where it was coming from and unfortunately the discovery... Switzerland! of course I immediately contacted the seller, blocking any kind of shipment (it was midnight, I doubt they would have shipped it at that hour), I also made a cancellation request on eBay, this morning the seller sent me this reply:"Hello, dear customer. We have already prepaid the customs fees. It is shipped free of charge."Now, without going on too long, my questions are twoCan the seller be trusted? or rather, is that even possible?If I decided to go ahead anyway but when the goods arrive I find that I still have to pay duties + customs fees, can I take any action against the seller who "guaranteed" that they had already been "prepaid"? the only proof I have is that message.PS: The seller is a private individual.Thank you

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Customs duties and VAT for an item from Switzerland? | Payments and Shipping | eBay Italy