Question about the shipping location for book post (registered) | Payments and Shipping

nerevarinez · 2025-08-02T11:15:50.459000Z

Hello everyone and good morning. As per the subject, I wanted to ask you about a curiosity regarding shipments by registered book mail. Basically: lately, 3 shipments by book mail (registered, as I said) have gone from "out for delivery" to "return to sender," without any valid reason, since the address was correct, the details filled in by the senders were right (since I obviously checked myself from the photo of the receipt they had sent me), house number, first name, last name etc etc all clearly present and visible outside my home. In fact, even when speaking with Poste customer service operators, no one was able to give me a valid explanation for this, especially the fact that the book mails were sent straight back to the sender instead of being left, at least, at the post office closest to me. Among other things, regarding this issue, a fourth book mail (even before these last 3, in other words) followed this route some time ago, namely: tracking showed the item out for delivery but, unlike the last 3 I mentioned above, this one did not go to "return to sender" but to "held at the post office" so it was left at the post office closest to me and I went personally to pick it up. In this case too, though, there was an anomaly, since I had no notice of held item in the mailbox and so that means the postal worker didn’t even show up outside my house (also because they would have found me there that day if they had rung the bell) but redirected the item straight to the post office. At this point, since I have this problem, oddly enough, only with registered book mail (since I’ve always regularly received ordinary ones, what a paradox!), and taking that book mail that was redirected to the post office as an example, I was wondering: when and if I need to have something sent to me by registered book mail, can I ask the sender to enter, as the shipping address, not my address but directly the address of the post office in my town? If so, is the data-entry procedure always the same (that is, my first and last name, then the address of the post office etc etc) or does it have to be done differently? In addition to that, I wanted to ask you: is this problem, which is showing up continuously now (as I said, 3 in a row and let’s make it 4 if we count the book mail left for me at the post office) only happening to me or is it happening to others too? Thanks.

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