Is it possible for a seller to request a refund of the shipping cost for non-delivery?

During the holidays, two shipments sent with BRT to buyers were lost. After the waiting period, both buyers requested a refund. I would like to understand whether it is possible to ask for compensation for the shipping cost and, if so, how to do it.

stepoz20

34 View listings

Posted 1 year ago·Last reply 1 year ago

1 comment

heavenwelkin

·1 year ago

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@stepoz20 wrote:
During the holidays, two shipments sent with BRT to buyers were lost. After the waiting period, both buyers asked for a refund. I would like to understand whether it is possible to request reimbursement of the shipping cost and, if so, how to do it.

Hi stepos20

What does the BRT tracking show?

If you purchased the shipping label with the ebay shipping service, you can request reimbursement if the package has gone missing.

If you did not insure the package, you still have the possibility of being reimbursed up to 35 euro.

If your item is worth less than 35 euro (for example 20 euro), you will be reimbursed 20 euro.

Within 30 days of shipping you must open a support ticket with packlink.

ebay shipping corresponds to the link spedizioni.ebay.it

For more information click this link:

https://support-ebay.packlink.com/hc/it/articles/209085905-Come-presento-un-reclamo-per-danno-o-perdita

Best regards