Disappointing experience with Packlink/eBay shipping manager | Payments and Shipping

automobilineamoruso · 2023-02-07T20:37:50.573000Z

I’ve been on eBay for years, but I admit I’ve always snubbed this forum and I apologize for that.Coming back to the topic, I’ve been shipping with Packlink since 2020 and up to now I’d never had any problems; however, I’m forced to flag the eBay shipping manager as a “trickster.” Over the course of a week, they charged me three “fines” for declaring incorrect weights on three different shipments.The first fine was just five euros and I let it go; besides, the difference between the weight I declared and the one they recorded was minimal, so fair enough, I can make a mistake. The second, which arrived a few minutes after the first, already started to make me suspicious. Looking at the tracking number, it was a small, lightweight model; the weight I declared was 1 kilo, the weight they recorded was 5 kilos, so I opened a dispute with PayPal because Packlink doesn’t जवाब and doesn’t even have a phone number. The dispute is still open. Also, I’ve noticed that for a few months Packlink has been using the wording “automatic payment” for payments, but anyone who sells even a little on eBay knows that this is absolutely not an automatic payment; it’s not like a Netflix subscription. This, though, is crucial, because the “automatic” wording allows Packlink to take money from your account without much trouble, so be careful! In the meantime I started getting suspicious, so I removed the automatic payment wording.Today here we go again, but this one is really a joke: a fine of forty euros, the item is another 1:18 scale model, heavier, in fact I declared 2kg, Packlink recorded 18.7 kilos. Honestly, in all these years I’ve never shipped twenty kilos in a single order and I’d never have thought of doing so; I’m certain that the “disputed” parcel weighs much, much less than what the other party claims, and I don’t even know what this situation will lead to now that they’ve been blocked from my payment method.I’m forced not to use the platform’s shipping manager, I have seven orders to ship and I don’t know how to do it or how to proceed. Unfortunately eBay can’t help me because they don’t handle the shipping directly, and frankly I no longer have any trust in Packlink. I have the strong feeling I’m only at the beginning of a nightmare, given that the “incriminated” parcels were shipped between December 10 and 15, and what if they start disputing everything I shipped in these months? Besides, they haven’t even replied to my emails where I simply asked to see proof of what they were claiming; it’s completely unfair behavior. Searching online, it seems I’m not the only one who’s ended up in this mess.If this situation continues, the easiest solution I can think of is to leave eBay.

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Disappointing experience with Packlink/eBay shipping manager | Payments and Shipping | eBay Italy