Shipping label already used
Summary: The discussion concerns the issue of a shipping label that has already been used. jackalxp5b seems to be looking for solutions or clarification, while heavenwelkin replies to the post, but both contributions do not contain any further specific details or concrete information.
So on December 9 I buy a notebook… it’s defective because the CPU overheats, so I start the return process… my seller sends me the return label… but when I go to send the package back, surprise, at the counter the Poste Italiane operator tells me that label had already been used… the seller provides me with another one and finally the package is sent… but the problem is that in the dispute the previous label is still there and so if I don’t send it back by January 4 I lose the full amount… now I contacted my seller but he says he can’t do anything… this feels a bit off to me… what should I do in this situation?? can you help me with who maybe to contact in case my seller is just waiting for the period so that he can keep both the computer and the money???
heavenwelkin
·1 year agoHi jackalxp5b
You need to contact ebay support RIGHT AWAY and explain the situation
To contact ebay support go here:
https://www.ebay.it/help/buying/returns-items-not-received-refunds-buyers/chiedi-ebay-di-intervenire-acquirenti?id=4701
once the web page has opened, scroll all the way to the bottom of the page and you will find it says: "ask us to call you", click it (during the appropriate hours) and wait for an operator to get in touch with you.
Kind regards