Return shipping label not sent, only address | Payments and Shipping

adrbr993 · 2024-06-03T21:44:02.564000Z

Good evening,I received an item that, contrary to the description, turned out to be defective and not working. I requested a return with refund from the seller, and they accepted. Since in this case it is the seller’s responsibility to purchase the return shipping, I expected to receive a shipping label, but for the moment I have only received an email saying "Return ready to be shipped", but it only contains their address.I wrote to them privately to ask for the label or to receive an advance refund of the shipping costs, but they are not replying to me.How should I handle this?I should add that if I try to ask eBay to step in, it always sends me back to the return page where there is only their address.Thanks

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Return shipping label not sent, only address | Payments and Shipping | eBay Italy