Fermopoint and "empty" package | Payments and Shipping

Anonymous User · 2023-02-03T03:28:22.307000Z

Hello everyone,on Wednesday, the sold item was delivered to the address provided to me by the buyer.the address is a Fermopoint, as the buyer claims.the problem is that it seems the package was empty and the buyer has opened a dispute about it. So far eBay has asked me to enter the tracking code (standard registered shipping with Poste Italiane) and the buyer has not replied for two days.am I wrong, or in cases like this, that is, with certified delivery to the Fermopoint, does the guarantee program not cover the buyer?

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Fermopoint and "empty" package | Payments and Shipping | eBay Italy