Funds blocked with a seller while eBay doesn't respond | Payments and Shipping | eBay Italy

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Funds blocked with a seller while eBay doesn't respond | Payments and Shipping | eBay Italy

Payments and Shipping

Funds blocked with a seller while eBay doesn't respond

Summary: The discussion addresses the problem of funds being held up for a seller on eBay, with various participants sharing similar experiences and discussing possible solutions. There are no specific details in the content of the replies, but there is an underlying sense of frustration over the lack of responses from eBay.

I recently started a shop on eBay, paying almost 50 euros to be able to list up to 10,000 items.

They checked my account at the beginning with the business documents; it’s a business account. Later they allowed me to put some items up for sale. Gradually sales increased until I got very good results, but not a huge number of sales. They blocked our funds under the pretext of the review, after about a month of work, saying they wanted the tracking numbers and proof of delivery. That said, we shipped every single order, we have no pending issues and no complaints (the only one open was from a user who said they hadn’t received the product, but the postal tracking showed it as delivered to them; because of the block I decided to refund them anyway) and we have no negative feedback. A model account, you could say it’s never had any problems. We also used Amazon logistics for some orders, and I don’t know why for some of them it’s not possible to track them publicly but only from inside our Amazon logistics console. I asked whether I could prove it with a screenshot, but nothing: they told me they wanted either a working link or user feedback. Long story short, it’s been a month that we’ve been blocked with the account and funds held back, all orders were delivered many days ago and 5 feedbacks are missing as proof, but they aren’t პასუხing me and I don’t know what to do. In the end I wrote to eBay many times asking whether this was healthy behavior for a company, but now they don’t even reply to my requests; it’s been days since I’ve been trying to write without getting any news. What should I do, hire a lawyer to recover the money?

But why do they get to do as they please with the sellers’ money, money that we sweat from morning till night to make things work, while paying very steep commissions? Why these abuses, and we have to keep our heads down?

If anyone has any suggestions, otherwise all that’s left is to write the situation off as lost and make the legal route ever more likely.

Can I say it? Disgusting! And nobody does anything!

lookermoon

91 View listings

Posted 2 years ago·Last reply 1 year ago

16 comments

mocer-75

·1 year ago

Wow, what courage, even when caught red-handed...

cizeta1964

·1 year ago

After 4 years of honorable tax evasion... what a shame! 😂😂😂😂

heavenwelkin

·1 year ago

@mocer-75 wrote:
Wow, what guts, even when caught red-handed...

If we look at the feedback profile (the classic one), we notice that two recent negative feedbacks are, by default, put at the bottom of the list and don’t stand out.

These are precautions that eBay has recently introduced to help sellers who, for one reason or another, have had to deal with post-sale issues.

That said, the seller also keeps going after eBay in the reply feedback, which shows that this is a seller who doesn’t have a clear idea of where they are and what the rules are.

No offense to this seller, but under these conditions maybe it’s better if the account stays put.

Also because I imagine the idea of moving to a professional account isn’t even being considered.

Anonymous User

·1 year ago

You need to go to the postal police and report them for embezzlement! be careful because here too they’re manipulating things! report them for theft under article 646 of the criminal code and you’ll see they’ll be brought down a peg, they did the same thing to me after 4 hard-earned years and just when I was about to grow, same story as yours! tomorrow I’m going to report them, not some lawyer! a criminal complaint carries more weight than a letter from a lawyer they won’t even pay attention to!

cizeta1964

·1 year ago

watch out because even here it is manipulated by them !

Sure, and the earth is flat and you are a private seller!

heavenwelkin

·1 year ago

@Anonymous wrote:
You need to go to the postal police and report them for embezzlement! Be careful because even here they are manipulating things! Report them for theft, art. 646 of the penal code, and you'll see they’ll back down; they did the same thing to me after 4 years of hard work and just as I was about to grow, same thing as you! Tomorrow I’m going to report them, not just go legal! A criminal complaint carries more weight than a lawyer’s letter that they won’t even look at!

Dear giob39

anyone reading your post on the forum can hardly make head or tail of it.

I took the trouble to look at your profile and I see that as a private seller you sold exclusively NEW items.

Do you think the other sellers who sell the same items as you with a VAT number are fools?

If we look at your profile, in the information you wrote out the whole story, which I quote in full:

I quote: "PROFILE THAT IS GOING TO DIE CLOSED בגלל THE ABSURDITY AND MADNESS OF 4 KIDS FROM EBAY CUSTOMER SERVICE - 4 YEARS OF PRIVATE PROFILE, NEVER HAD DISPUTES OR NEGATIVE FEEDBACK - ONE DAY EBAY'S OWNER WAKES UP AND ASKS FOR PURCHASE INVOICES AND DELIVERY RECEIPTS WITHOUT HAVING EITHER THE REQUIREMENTS TO ASK FOR THEM OR THE OFFICIAL STATUS TO ASK FOR THEM - PROVIDED DOCUMENTS WITH ALSO THIRD-PARTY DATA, FORCING ME TO DO SO WITH RESTRICTIONS, BUT IT SERVED NO PURPOSE - IN ADDITION THEY ARE HOLDING MY MONEY BY BLOCKING MY FUNDS IN VIOLATION OF ART. 646 OF THE PENAL CODE FOR EMBEZZLEMENT AND THEFT - I REPEAT, ALL THIS WITHOUT A JUSTIFIED REASON !"

If you had provided the sales invoices (which I assume you did not provide), eBay would have invited you to upgrade your account to a professional one.

Evidently the algorithms detected that your profile/account was no longer compatible with that of a private seller.

Unfortunately, this happens when the seller goes beyond certain limits.

Limits that are set by the platform and are not made public, so any private seller who crosses the line gets flagged.

4 years of "sacrifices" to work yourself to the bone and do the stockroom, and then eBay comes along and asks me to get things in order... yeah, what a huge injustice...😎

Kind regards.

lookermoon

OP2 years ago

I was just asked for confirmation and I think they are unlocking the account. Thanks everyone.

lookermoon

OP2 years ago

I thank everyone for the replies, but I don’t think they are effective or relevant to the problem I raised.

Obviously there is a company selling under our account, obviously we have a VAT number and obviously the goods we sell were first purchased. Some tracking numbers don’t work, and I didn’t say I hadn’t entered them; the tracking numbers are there and are provided for by the platform, since the courier appears selectable from the proposed list. The problem, in my opinion, is that there’s no consistency between what eBay does, claiming to want to carry out checks by blocking the account, and what it actually does and what happens afterward. I agree that accounts should be checked, but I don’t understand what logic, if there is any, eBay uses to carry out these checks.

The trend I see in this forum is always to defend eBay, to always find some justification for their actions, without wanting to see and consider the effects all this has on a company that relies on this platform. It seems that the mistake is always ours and that their bible, that is, the rules, is always being violated by sellers who have problems.

All this leaves a bitter taste, because we are certain we have done nothing wrong and that we have no problems with the business being conducted, but the problem of the blocked funds remains. Maybe in a few days it will be resolved, but why is there no transparency? why are they no longer replying to me and, above all, why, if the problem is not mine (the fact that the tracking is not being tracked online), does it necessarily have to become mine?

I’ll conclude on the payments issue: absolutely eBay does not forbid paying by bank transfer or other methods, which are also available during listing creation, I have not received a payment different from the eBay method, the funds have always been in their hands, and if that were the problem too, why not say it clearly? You correct the listings and the problem is solved in less than a couple of hours..

In any case, thank you for reading my post; while respecting everyone’s opinion, I remain of my view and take on board the advice and observations.

daxsisko

·2 years ago

@lookermoon wrote:
Thank you all for your replies, but I don't think they are conclusive or relevant to the problem I reported.
Obviously there is a company selling through our account, obviously we have a VAT number and obviously the goods we sell were purchased first. Some tracking numbers don't work, and I didn't say I hadn't entered them; the tracking numbers are present and предусмотрed by the platform, since the courier appears selectable from the proposed list. The problem, in my opinion, is that there is no consistency between what eBay says it wants to do by carrying out checks and blocking the account, and what it actually does and what happens afterwards. I agree that accounts should be checked, but I don't understand what logic, if there is any, eBay uses to carry out these checks.

The tendency on this forum, I see, is always to defend eBay, to always find an excuse for their actions, without wanting to see and consider the effects all this has on a business that relies on this platform. It seems that the mistake is always ours and that their bible, namely the rules, is always being violated by sellers who have problems.

All this leaves a bitter taste, because we are certain we have done nothing wrong and that we have no problem with the business being conducted, but the problem of the blocked funds remains. Maybe in a few days it will be resolved, but why is there no transparency? Why are they no longer replying to me and, above all, why, if the problem is not mine (the fact that the tracking does not show up online), must it necessarily become mine?

I’ll finish on the payments issue: absolutely eBay does not forbid paying by bank transfer or other methods, which are also present when creating the listing; I have not received a payment different from the eBay method, the funds have always been in their hands, and if that were the problem too, why not say so clearly? The listings are corrected and the problem is resolved in less than a couple of hours..

In any case, thank you for reading my post; while respecting everyone’s opinion, I still stand by my view and will take the advice and observations on board.

to sum up, eBay has its own rules (whether you like them or not.....): if it carries out checks, obviously there is some problem that is not necessarily linked to the current account..... then we shouldn't rule out the possibility of an eBay mistake (they are not infallible..... )

cizeta1964

·2 years ago

Thank you all for the replies, but I don’t think they’re conclusive or relevant to the issue I raised.

It’s a typical response from someone who posts about a problem but isn’t satisfied with the answer (and it almost always happens, it’s easier to take it out on the community chr than on ebay).

What I see in this forum is that the tendency is always to defend ebay, to always find an excuse for their actions, refusing to see and consider the effects all this has on a company that relies on this platform. It seems like the mistake is always ours and that their bible, namely the rules, is always being violated by sellers who have problems.

I’ll close on the payments issue: absolutely ebay does not forbid paying by bank transfer or other methods, which are also available at listing time, I have not

The tendency of the person writing, instead, is to ask for help while expecting ad personam replies, not relevant to the rules but more “comforting”.

I’ll close on the payments issue: absolutely ebay does not forbid paying by bank transfer or other methods, which are also available at listing time

eBay absolutely does forbid payments via bank transfer not intermediated by eBay itself, you are also one of the many who chime in on the community without having read the rules, if you read the various posts you’ll get an idea: the one whom eBay guaranteed, albeit not very consistently, the release of payments within 24/48 hours; the one whom eBay allows to sell thousands of items as a private seller, in defiance of DAC07; the one who sells illegal and prohibited items but that’s not why eBay blocked his account... as you can see, you’re in good company.

I will take the advice and observations to heart.

Take to heart also a thorough reading of the rules and maybe every now and then lend a hand in the community too, instead of just asking, criticizing the replies, and then disappearing, like most of the busybodies who drop in here.

heavenwelkin

·2 years ago

@lookermoon wrote:

To wrap up on the payments issue, absolutely eBay does not forbid paying by bank transfer or other methods, which are also available during the listing process; I did not receive a payment different from the eBay method, the funds were always in their hands, and if that were also the problem, then why not say it clearly? The listings are corrected and the problem is solved in less than a couple of hours..

Thanks anyway for reading my post, while respecting everyone's opinion I still stand by my view and take the advice and observations to heart.

By all means, stick to your view, you have every right to, but here replies are generally given based on eBay's rules.

A buyer CANNOT pay by bank transfer on eBay.

The accepted payment methods are credit cards, PayPal, Apple Pay and Google Pay.

Want to get paid on Stripe?

YOU CAN'T DO IT.

If you get caught concluding deals outside eBay you could even risk a permanent and irrevocable block of the account and all subsequent accounts registered under your name / VAT number.

If you intend to do this kind of thing and you find the COMPETITION that wants to be "NICE" to you, it's just a matter of time....

All it takes is user xyz reporting to eBay that you wanted to carry out a negotiation outside eBay and I'm not even saying at the first report but.......

Kind regards.

cizeta1964

·2 years ago

Hi heavenwelkin, it will be like the one eBay had guaranteed, even though he was “new” as a seller, payments released in 24/48 hours...

He didn't want to say where he had read it in the rules....

heavenwelkin

·2 years ago

@cizeta1964 wrote:
Hi heavenwelkin, it will be like the one to whom eBay had guaranteed, despite being "new" as a seller, payments released within 24/48 hours...
He didn't want to say where he'd read it in the rules....

😁

heavenwelkin

·2 years ago

@lookermoon wrote:
I recently started a shop on eBay,

In the listings under “payment methods” it says

“We accept payments via eBay, Stripe with Credit Card and bank transfer”

On eBay you can’t get paid by bank transfer, and neither by Stripe.

Read the site’s rules carefully before anything else.

If eBay is after you, there must be a reason.....

Best regards.

marioelegio

·2 years ago

Professional account, but the VAT number is never shown in your listings, as required by current regulations.

Maybe they’re after you because they think you’re using dropshipping, without declaring it and without regular supply contracts; short selling (buying after selling) is absolutely forbidden on ebay.

hi

mario

heavenwelkin

·2 years ago

@lookermoon wrote:
We also used Amazon logistics for some orders, and I don't know for what reason some of them can't be tracked publicly but only from within our Amazon Logistics console

If eBay has asked you for tracking for some shipments and you can't provide a tracking code to send to eBay to verify the shipment ........

I don't know what kind of help you're asking for on the forum, but it seems clear to me that you need to comply with the regulations on tracking that is fully visible to buyers and to the integrated tracking system on eBay.

If you end up with tracking that doesn't work from the outside but only through your private management console outside of eBay, the damage is quickly done.

Kind regards.