eBay shipping manager, Bartolini is not trackable

Hi everyone, some time ago I started using the Bartolini courier through eBay’s shipping manager, since it turns out to be more convenient than the post office. Today, while checking the status of an order shipped to a customer, I realized that the tracking number attached to the shipment doesn’t appear anywhere! The package can’t be tracked. Out of curiosity, I checked some shipments I made recently and none of the ones sent with Bartolini show as tracked! Now I’m wondering, in the event that the package isn’t delivered (in my case, the last one I shipped is delayed), who takes responsibility? eBay??? Packlick?? Has anyone had experiences like this? Thanks in advance for any replies!

paoletta489

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Posted 2 years ago·Last reply 2 years ago

13 comments

luciocabrio

·2 years ago

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from what I've seen, sometimes the tracking works, other times it doesn't.

I stopped using it because I had scheduled a pickup and they never came. I wrote emails and they didn't even reply to me

cla3699

·2 years ago

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Hi! When everything works well, BRT tracking works as @daxsisko said, namely advanced search and customer parcel ID. From personal experience though, I can tell you that BRT has technical problems with the barcodes generated by Packlink. In general it works, but it has happened to me that some parcels taken to the BRT FP were never picked up by the courier because, according to the tobacconist manager, the handheld pickup was never registered (after 5 days we took them back and resent them with SDA), another time with home pickup they took the parcel and then in the evening the local branch contacted us because the barcode was giving an error and they had to create a new shipping note on the spot....result: to be safe, never BRT again through the shipping manager (also because if they change the shipping note and code without telling you, you don’t even have proof of delivery)

actar80

·2 years ago

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@cla3699 wrote:
...... From personal experience, though, I can tell you that BRT has technical problems with the barcodes generated by Packlink .....

Good to know. 👍

eximiaautoricambi

·2 years ago

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Bartolini answer you in a way like you don't even ship with them anyway it's still a mystery who's taking responsibility

sahiappo

·2 years ago

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something similar happened to me too, my package, taken to Fermopoint, was basically a ghost, no take-in email and no tracking even after a few days!

All I had left to do was go back to Fermopoint to ask for info, and they just washed their hands of it, saying my package simply hadn’t been picked up yet (after a week!), they didn’t know why and that I had to contact Bartolini support (which for them didn’t exist!)

I had to keep insisting over and over, they wouldn’t even give me the package back, almost held hostage, because “but we have it in charge” and I said “then do something to unlock the pickup by Bartolini!”.

From that moment on I never used this courier again, if there are problems, you’re left with nothing but the clothes on your back.

heavenwelkin

·2 years ago

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@sahiappo wrote:
I had a similar problem too, my package, taken to the Fermopoint, was basically a ghost, no take-in-charge email and no tracking even after a few days!

All I could do was go back to the Fermopoint again to ask for info, and they just washed their hands of it, saying that my package simply hadn’t been picked up yet (after a week!), they didn’t know why and that I had to contact Bartolini support (which for them didn’t exist!)

I had to keep insisting over and over, they didn’t even want to give the package back to me, almost held hostage, because “but we have it in charge” and I said “then do something to unblock the pickup by Bartolini!”.

From that moment on I never used this courier again; if there are problems, you’re left with nothing but the clothes on your back.

Many buyers, when they don’t see the pickup point option, have the bright idea of changing the shipping address and entering the pickup point’s address.

In these cases no pickup code is generated and the pickup point acting as intermediary does not receive any commission.

Since there is no code as proof of the pickup having taken place, a fermopoint could quite happily wash their hands of it by making false statements.

I don’t know if this is your case, but you have to be careful when relying on the fermopoint by changing the shipping address to bypass the lack of the PICKUP POINT option.

Best regards.

sahiappo

·2 years ago

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@heavenwelkin wrote:
I don't know if that's your case, but you have to be careful when relying on the Fermopoint by changing the shipping address to bypass the lack of the PICKUP POINT option.

No, I had sent a package via Bartolini with "drop off" to a Fermpoint and home delivery.

In the past, though, I had packages I bought on Ebay itself and other platforms delivered to the Fermopoint, but then I gave up because, as had happened to other users too, let's say partly because the managers were a bit careless, partly because of the pickup codes on the package itself, partly because of some odd situations, also given that "better safe than sorry," I preferred to avoid it.

heavenwelkin

·2 years ago

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@sahiappo wrote:
No, I had sent a package via Bartolini with "drop off" to a Fermpoint and home delivery.

In the past, though, I used to have packages I bought on Ebay and other platforms delivered to the Fermopoint too, but then I gave up because, as happened to other users too, let’s say whether due to a somewhat careless staff, or the pickup codes shown on the package itself, or some a bit odd situations, and since "prevention is better than cure," I preferred to avoid it.

It’s undeniable how convenient it is to have a pickup/delivery point near home where you don’t have to wait, or make someone else wait, for the courier........

But there are ALSO many drawbacks, I’ll just mention a few, the ones that come to mind right now.....

The package is delivered to a pickup location that often isn’t suitable because the packages are left somewhere in the bar, tobacconist’s, newsagent’s, stationery shop, etc. totally unattended and with free access to customers who might take advantage of that....

Take, for example, a small tobacconist’s in Rome that offers 14 days as the maximum time for pickup....... and not all customers pick up the same day...... the packages pile up and space runs out.

Then many fermopoints do not accept bulky packages, so you may end up having to turn to more than one.....

Personally, the only fermopoint I consider reliable is the post office 😎

Kind regards.

daxsisko

·2 years ago

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@sahiappo wrote:
I had a similar problem too, my package, taken to the Fermopoint, was basically a ghost, no email confirming receipt and no tracking even after a few days!

The only thing I could do was go back to the Fermopoint again to ask for info, and they did nothing but wash their hands of it, saying that my package simply hadn’t been picked up yet (after a week!), they didn’t know why and that I had to contact Bartolini support (which for them didn’t exist!)

I had to keep insisting over and over, they didn’t even want to give me the package back, almost held hostage, because “but it’s in our care” and I said “then do something to unblock Bartolini’s pickup!”.

From that moment on I never used this courier again, if there are problems, you’re left with nothing but the clothes on your back.

well, more FERMO POINT than this.........

anyway, if you want to use a Fermo Point to ship something, it’s always better to check how reliable the person running it is....... plus problems can happen even with “normal” shipments.....

sahiappo

·2 years ago

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@daxsisko wrote:
well, more FERMO POINT than that.........
anyway, if you want to use a Fermo Point to ship, it's always better to check how reliable the person running it is....... then there can be problems even with "normal" shipments.....

you're right, but unfortunately seriousness/reliability can only be seen over time and only when problems arise and how they are dealt with.

The biggest problem I ran into is the lack of tracking on the Bartolini site; basically nothing shows up until the evening before delivery and of course several users wrote to me asking why, after a few days from the shipping notice, there was still nothing in the tracking, neither on Ebay nor on Bartolini itself, only for them to fortunately then receive the email with the estimated delivery date!

With other couriers, as soon as the shipment is accepted, it shows up right away in tracking and if there are problems a complaint is opened immediately... with Bartolini, without tracking and without even the pickup email, basically a ghost parcel, what complaint can you open ?

and above all, how do you prove to the recipient that you actually shipped it? 😕

sika700

·2 years ago

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@paoletta489 wrote:
... Now I'm wondering, in case the package isn't delivered (in my case the last one I shipped is showing as late), who takes responsibility? Ebay??? Packlick?? Has anyone had experience like this? Thanks for any replies!

The responsibility always remains yours... so in the event of non-delivery, you will be the one who has to refund.

Remember that the buyer can open a return request just for the delivery delay.

Kind regards.

marioelegio

·2 years ago

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On the shipping manager, only trackable products can be purchased.

https://www.ebay.it/spaziovenditori/spedizione/ebay-spedizioni

mario

daxsisko

·2 years ago

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@paoletta489 wrote:
Hi everyone, some time ago I started using the Bartolini courier through eBay's shipping manager, since it turns out to be more convenient than the post office. Today, while checking the status of an order shipped to a customer, I realized that the tracking number attached to the shipment can’t be found anywhere! The parcel doesn’t seem to be trackable. Out of curiosity I checked some shipments made recently and none of those sent with Bartolini seem to be tracked! Now I’m wondering, in case of non-delivery of the parcel (in my case the last one I shipped seems to be delayed), who takes responsibility? eBay??? Packlick?? Does anyone have experiences like this? Thanks for any replies!

the BRT courier website (formerly Bartolini) has various ways to track parcels: are you sure you entered the tracking code in the right place? usually the eBay / Packlink shipping manager provides a trackable code on the BRT courier website in advanced search, and then this code must be entered in the Search with customer parcel ID field