I have a problem with the return shipment.
Hello everyone. I recently had to request a return for an item that arrived defective. A few days after I shipped the package via FedEx, it came back to my home with "return to sender" written on it. Since it was a shipment from outside Europe, and because my tax code was missing from the invoice, the courier was unable to make the shipment and so they sent the package back to me. The problem is that the label used the first time is no longer valid because it has already been used. Also, on eBay tracking the package still shows as being at the FedEx facility for several days. FedEx support says they can't do anything and that a new label needs to be used. I contacted the seller but haven't received a reply after a couple of days. I'll try contacting eBay directly. I was wondering whether anyone who has had this happen, or who knows the procedure, could advise me on what to do. Thanks.
sika700
·2 years agoOf course you have to pay for a new shipment, and to update the tracking you need to contact support:
https://www.ebay.it/help/account/contacting-ebay-customer-service/contatta-ebay?id=4379&st=3&pos=1&query=Contatta%20eBay&intent=contatt&lucenceai=lucenceai&docId=HELP1326
Kind regards.
papamorna
OP2 years agoNon è possibili chiedere un rimborso al corriere trattandosi di una spedizione abbastanza costosa e visto che il pacco ha viaggiato per forse 20 chilometri? Inoltre non si sono messi in moto per reperire il mio cf prima di rimandarlo indietro, cosa che non mi è successa con altri corrieri che mi hanno invece chiamato per chiedermi il cf.
sika700
·2 years agoLo hai chiesto al corriere?
Ma la vedo complicata, in quanto ogni corriere non è uguale ad un altro...
Un cordiale saluto.