I have a problem with the return shipment.
Hello everyone. I recently had to request a return for an item that arrived defective. A few days after I shipped the package via FedEx, it came back to my home with "return to sender" written on it. Since it was a shipment from outside Europe, and because my tax code was missing from the invoice, the courier was unable to make the shipment and so they sent the package back to me. The problem is that the label used the first time is no longer valid because it has already been used. Also, on eBay tracking the package still shows as being at the FedEx facility for several days. FedEx support says they can't do anything and that a new label needs to be used. I contacted the seller but haven't received a reply after a couple of days. I'll try contacting eBay directly. I was wondering whether anyone who has had this happen, or who knows the procedure, could advise me on what to do. Thanks.
sika700
·2 years agoOf course you have to pay for a new shipment, and to update the tracking you need to contact support:
https://www.ebay.it/help/account/contacting-ebay-customer-service/contatta-ebay?id=4379&st=3&pos=1&query=Contatta%20eBay&intent=contatt&lucenceai=lucenceai&docId=HELP1326
Kind regards.
papamorna
OP2 years agoIs it not possible to ask the courier for a refund, since this is a fairly expensive shipment and given that the package only traveled maybe 20 kilometers? Also, they didn't even make an effort to get my tax code before sending it back, which hasn't happened to me with other couriers, who instead called me to ask for the tax code.
sika700
·2 years agoDid you ask the courier?
But I think it’s complicated, since no courier is the same as another...
Kind regards.