how can i ask for refund if eBay deducted same amount twice

support

i purchase shimano motor but payment was deducted twice from my bank. could you please take look and return payment after deducting payment for single item.

for your convenience i have attached 2 payment proof.

regards

alih169

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Posted 3 years ago·Last reply 3 years ago

1 comment

marioelegio

·3 years ago

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Usually one of the two payments is just a pre-authorization and is reabsorbed by the card, but in your case I see that the two payments differ by a minute, check right away whether you accidentally made two purchases: https://www.ebay.it/help/buying/search-tips/la-tua-cronologia-acquisti?id=4047&st=3&pos=1&query=La%20tua%20Cronologia%20acquisti&intent=cronologia&lucenceai=lucenceai&docId=HELP1004

If you made two purchases, contact the seller and ask them to cancel one of them (with a refund at the same time).

If there is only one purchase, contact the card issuer and ebay customer service: https://www.ebay.it/help/account/contacting-ebay-customer-service/contatta-ebay?id=4379&st=3&pos=1&query=Contatta%20eBay&intent=contatta%20ebay&lucenceai=lucenceai&docId=HELP1326

mario