My first "little trickster" or just naive? | Payments and Shipping

maurizio8837 · 2023-07-02T07:15:47.731000Z

I've been on eBay since 2004 and so far I've done well with sales and purchases. Even when I often use Piego di libri.Now I have user pincopallo who bought a book about ten days ago (for which there was a double shipping option, PdL or registered mail): he chose PdL.Shipped on the 24th (Saturday) morning with a photo of the parcel and the post office counter receipt.Yesterday (that is, about 5 working days after shipping) he writes to me complaining that the parcel has not arrived yet and that if it doesn't arrive in 2 days he'll ask eBay for a refund, "not because I don't trust you but I don't want to lose the money" (p.s. book value €4.90)All I can do is reply politely and explain how it works. How should I deal with eBay in that case?

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My first "little trickster" or just naive? | Payments and Shipping | eBay Italy