eBay tracking isn't updating!
Summary: The thread discusses the problem of a non-working eBay tracking update, but does not contain any further details or specific responses from the participants.
I'm reposting because I picked the wrong board and I couldn't reply to the other users myself...
Good evening, I sent a package to Spain using DHL Express through Packlink. Using both the DHL shipping code and the Packlink one on any tracking platform, it shows that the shipment was successful and the package has been delivered, but eBay tracking isn't updating. I tried uploading the DHL shipping code, the waybill number, and Packlink's too, but none of the three updates the tracking, it doesn't even notify the shipment, and in a few days the item's delivery time will also expire. I'm afraid of running into some unpleasant misunderstanding that I'd really like to avoid. Has anyone already had this kind of problem and, if so, do you already know how to solve it? Thanks in advance to anyone who replies.
prezzopazzosrls
·9 months agoGood evening, is it possible to get an update on the return case since the customer doesn't want to give me a refund and is finding 1000 excuses thanks, I'll wait
heavenwelkin
·9 months agoYou can wait as long as you like, but from here you won’t be able to know the outcome of your case.
In the meantime, I recommend checking your email inbox and looking for the email related to the dispute, then from there you’ll find a link to click that will take you directly to the dispute page.
If you need further assistance, go here to contact eBay support:
https://www.ebay.it/help/contact_us?id=4190
Click on: ask us to call you and an eBay operator will get in touch with you by phone.
Best regards
marioelegio
·9 months agoAsk eBay ... https://www.ebay.it/help/buying/resolving-issues-sellers/controlla-lo-stato-della-tua-richiesta-di-restituzione-per-oggetto-non-ricevuto?id=4667&st=3&pos=1&query=Controlla%20lo%20stato%20della%20tua%20richiesta%20di%20restituzione%20o%20per%20oggetto%20non%20ricevuto&intent=stato%20procedura&lucenceai=lucenceai&docId=HELP1374
hi
mario
daxsisko
·1 year agoif the tracking went through successfully, what’s shown on the courier’s website applies : if necessary, remember that in the case ( in short, report it to Ebay..... ) if the buyer opens an item not received case;
if in doubt about how to proceed, you can still contact support
mocer-75
·1 year agoIt happens because of the APIs, which don't always interface correctly with the carrier's site.
If the buyer were to open a not received item claim, you could provide the carrier's link\screen\whatever to prove that the shipment was completed successfully, that's what an eBay operator had replied to me when I was worried about the same reason.
It can also happen that the shipping status on eBay is updated some time later than the real one.