good evening, I should say that I'm new on eBay, but I'd like to understand what I should do if the tracking doesn't update but the buyer has already received the item, he himself confirmed to me that he received it, I asked him to confirm it on eBay so they can release the payment to me, but he no longer responds

On eBay, it isn't the buyer who has to confirm receipt of the item; eBay updates it automatically with the information you entered. In any case, for new sellers the funds are held for about 15 days, as per the rules.

The tracking isn't updating, but the buyer has already received the item | Payments and Shipping

Discussions

The tracking isn't updating, but the buyer has already received the item | Payments and Shipping | eBay Italy