Accepted methods for issuing a refund

Good morning, I need to issue a refund through eBay for a returned item, but I can't proceed because I don't have sufficient funds and the linked bank account for receiving payments is not accepted. The card I’m trying to add as a method, a prepaid card, isn’t recognized by eBay. Is there any other way?

skynet-81

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Posted 10 months ago·Last reply 10 months ago

4 comments

marioelegio

·10 months ago

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You need a credit card…. https://www.ebay.it/help/selling/managing-returns-refunds/rimborsare-gli-acquirenti?id=5182#section3

mario

skynet-81

OP10 months ago

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I also enabled the sales cost account, but it still asks for an alternative payment method.

heavenwelkin

·10 months ago

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@skynet-81 wrote:
I also enabled the account for selling fees, but it still asks for an alternative payment method.

If you have the account and it was correctly enabled, ebay takes the funds from there.

If you don't have enough funds in the account, ebay asks for an alternative payment method.

Does the card you entered match the account holder on the ebay account?

If you don't have another card to try, the only thing to do is contact support.

heavenwelkin

·10 months ago

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@skynet-81 wrote:
Good morning, I need to issue a refund through eBay for a returned item but I can't proceed because I don't have sufficient funds and the linked checking account for receiving payments is not accepted. The card I try to add as a method, prepaid, is not recognized by eBay. Is there any other way?

Hi skynet-81

There are NO other methods accepted by eBay to refund the buyer.

If you have problems with the account or card you must contact support.

Go here:

https://www.ebay.it/help/selling/fees-credits-invoices/setting-changing-payment-method/updating-checking-account-details-payouts?id=4796

Scroll to the bottom of the page where there is the "ask us to call you" button that becomes active during office hours.

Best regards