Item delivered, but dispute closed in favor of the buyer | Payments and Shipping

baythy · 2025-06-06T20:50:36.138000Z

I’m writing to ask the community for an opinion about a situation that has left me rather puzzled.I shipped an order through eBay Shipping Center, using the Poste Italiane – Delivery Standard service. According to the tracking on both the Poste Italiane site and other portals, the package was delivered regularly.The shipping address was exactly the one provided by the buyer on eBay.Despite this, to my surprise, the buyer opened a dispute for "item not received," without ever replying to my messages, in which I had also made myself available to provide full assistance.The tracking number, uploaded automatically, clearly showed the status "Delivered," so I thought everything was fine. Instead, the dispute was closed in the buyer’s favor.I appealed, but it was rejected, even though the total order value (including shipping and taxes) was well below €550.From what I read in the eBay policy, in these cases a signature upon delivery is not required in order to have seller protection in the event of item not received claims.After this incident, I opened a claim with the eBay Shipping Center, requesting an official proof of delivery.I’d like to know if anyone has had a similar experience or has any advice on how to better protect oneself in these situations.Thanks in advance to anyone who wants to reply or share their experience.

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Item delivered, but dispute closed in favor of the buyer | Payments and Shipping | eBay Italy