Package delivered but left unattended | Payments and Shipping

simonea9104 · 2026-04-16T12:16:14.522000Z

Good evening, I’m having problems with an English user. I sent this package (a vinyl record), which was delivered in front of the buyer’s door (without telling the courier to do so) and then disappeared. I contacted UPS right away and the buyer opened a dispute (eBay sided with me and closed it). Now the buyer is even threatening legal action if I don’t refund him. How should I handle this? Who is right and who is wrong? Of course I have all the proof of preparing the package and delivery. Thank you very much

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Package delivered but left unattended | Payments and Shipping | eBay Italy