PACKAGE IN TRANSIT SINCE OCTOBER 16 SHIPPED WITH POSTE - EBAY AND POSTE ARE WASHING THEIR HANDS OF IT! | Payments and Shipping

germano5482 · 2024-10-30T10:18:07.414000Z

I’m writing to point out, if that even needs pointing out, the level of lousy service and indifference of the people involved in the buying/selling activities on Ebay. As a seller, I regularly bought a shipping label and sent a package on October 15. Since the 16th, the package has been marked IN TRANSIT. I write to the post office, and they tell me to contact Ebay. I write to Ebay, and they tell me to contact the post office. I write again to Ebay, and they tell me to write to packlink. I open a ticket that then turns out not to be a real support request. Following the kind advice of packlink, through Ebay as an intermediary, I finally open a nice claim for loss. The moral of the story. The carrier responsible for the shipment CANNOT - FIND - A - PACKAGE - HANDLED - BY - THEMSELVES!!! but it’s as if I didn’t know what I’m doing at work. As if I were unable to track down this or that piece of data essential for a customer. But then the post office.....not some fake entity like Nexive......is there a consumer protection service to turn to in cases like this? Cases in which everyone involved couldn’t care less and keeps bouncing the responsibility back and forth to find ONE DAMN PACKAGE OF 30 cm!!!!!! But I ask myself, how can you not know where a package ends up???? Who is the last transport company that took charge of it? Who handled it at the sorting center? There must be user codes for whoever handles shipping procedures, right?? It really seems absurd and impossible to me that there can be this level of indifference toward people who suffer damage because of them.

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PACKAGE IN TRANSIT SINCE OCTOBER 16 SHIPPED WITH POSTE - EBAY AND POSTE ARE WASHING THEIR HANDS OF IT! | Payments and Shipping | eBay Italy