Package returned to sender | Payments and Shipping

av_4fun_game · 2023-04-17T08:12:26.361000Z

Good morning,I sold an item to someone in Spain.I used Packlink's integrated service (choosing Crono Poste Internazionale).Yesterday the buyer contacted me saying they had seen from the tracking that the parcel had been sent back.I checked and in fact on the postal website I find:"The shipment was not collected by the recipient and will be returned to the sender"What doesn’t make sense to me is that from the postal tracking it looks like the parcel never left Italy, or anyway the time between arriving at the hub and being put into return is too short12/04/2023 03.36In transitNorth Hub12/04/2023 03.36Departed from SDA Operating CenterNorth Hub12/04/2023 08.20Being processed at the International Exchange CenterMilan Gateway International Exchange Center Poste Italiane14/04/2023 16.25Being processedSDA Operating Center Lonate Pozzolo (VA)14/04/2023 16.27Returning to senderLonate Pozzolo (VA)Any advice on how to proceed?What could have happened?I’ve made many shipments and this is the first time something like this has happened to meThanks a lot

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Package returned to sender | Payments and Shipping | eBay Italy