Packlink Ebay....... | Payments and Shipping

truedefender · 2024-11-16T18:10:37.772000Z

Hello everyone.I want to share my negative experience with Packlink Ebay these days.They sent me a notification email about a data discrepancy and an extra charge to be paid, paid automatically of course in the seconds after the email arrived!!!First of all, more or less over the last two years I have often read about similar situations. Every now and then someone would write that they weren’t sure about the numbers entered when booking and so maybe discrepancies on the carrier’s side could have happened too. Up to now I had never had any problems.I sent a small necklace via BRT (the listing states a weight of 17 grams) + its little box about 4 x 6 cm + a bit of packaging + an outer box slightly bigger than the first. I weighed the whole thing, as I always do, with an electronic scale and booked it with a weight of 0.4 Kg. I should add that I always leave a bit of a margin, so the weight was certainly less than 0.4 Kg.In the Packling Ebay email they tell me that the carrier found a weight discrepancy. My parcel weighed 7.7 Kg. I could stop here, right??? Instead I’d like to hear some opinions from you.Let’s leave aside the easy and convenient possibility of an error by the overworked carrier.....What’s left??? A scam??? By whom???Of course I didn’t have photos. Until now I’ve never taken any. I’ll start doing that. Sure, preparing a shipment and then having to photograph the parcel 4 times with a tape measure for length, width and height and with the scale (digital, Packling Ebay insists...) for the weight is going to take a lot of time....I wrote to them. Yes. I wrote that I didn’t have photos but that an item of 17 grams + the rest cannot weigh 7.7 Kg. I sent photos of the item and its box. Also photos of the listing with the description stating a weight of 17 grams. But no. I don’t have the 4 photos with the measurements and of course the label attached...I shouldn’t have opened a ticket on Packlink Ebay but replied (WITH THE PHOTOS OOOOOH) (otherwise there’s no point in writing) to the Underpayments Team email. Mistake after mistake, damn it. Couldn’t they have indicated in the Underpayments Team discrepancy notification email that you had to reply to that one, no????Anyway, the fact remains that in this case I cannot prove the weight of my parcel, but the courier can label a parcel of about 15 cm. x 15 cm. as “heavy” 7.7 Kg.Why have we reached the point where we always have to prevent mistakes, tricks, missing things, scams from others???? Instead of being grateful that I ship with them. They even try to rip me off. In fact they succeed.I’m out of words. You???

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Packlink Ebay....... | Payments and Shipping | eBay Italy