Packlink Ebay.......
Summary: The discussion appears to be centered on "Packlink Ebay," but it does not provide specific details about the content. Several users are involved, such as truedefender, heavenwelkin, and mocer-75, among others. The exchange seems to have continued over time, from 2024 to 2026, involving multiple interactions, although the content of the replies is not given. However, the messages seem to be exchanged regularly without a clear context.
Hello everyone.
I want to share my negative experience with Packlink Ebay these days.
They sent me a notification email about a data discrepancy and an extra charge to be paid, paid automatically of course in the seconds after the email arrived!!!
First of all, more or less over the last two years I have often read about similar situations. Every now and then someone would write that they weren’t sure about the numbers entered when booking and so maybe discrepancies on the carrier’s side could have happened too. Up to now I had never had any problems.
I sent a small necklace via BRT (the listing states a weight of 17 grams) + its little box about 4 x 6 cm + a bit of packaging + an outer box slightly bigger than the first. I weighed the whole thing, as I always do, with an electronic scale and booked it with a weight of 0.4 Kg. I should add that I always leave a bit of a margin, so the weight was certainly less than 0.4 Kg.
In the Packling Ebay email they tell me that the carrier found a weight discrepancy. My parcel weighed 7.7 Kg. I could stop here, right??? Instead I’d like to hear some opinions from you.
Let’s leave aside the easy and convenient possibility of an error by the overworked carrier.....
What’s left??? A scam??? By whom???
Of course I didn’t have photos. Until now I’ve never taken any. I’ll start doing that. Sure, preparing a shipment and then having to photograph the parcel 4 times with a tape measure for length, width and height and with the scale (digital, Packling Ebay insists...) for the weight is going to take a lot of time....
I wrote to them. Yes. I wrote that I didn’t have photos but that an item of 17 grams + the rest cannot weigh 7.7 Kg. I sent photos of the item and its box. Also photos of the listing with the description stating a weight of 17 grams. But no. I don’t have the 4 photos with the measurements and of course the label attached...
I shouldn’t have opened a ticket on Packlink Ebay but replied (WITH THE PHOTOS OOOOOH) (otherwise there’s no point in writing) to the Underpayments Team email. Mistake after mistake, damn it. Couldn’t they have indicated in the Underpayments Team discrepancy notification email that you had to reply to that one, no????
Anyway, the fact remains that in this case I cannot prove the weight of my parcel, but the courier can label a parcel of about 15 cm. x 15 cm. as “heavy” 7.7 Kg.
Why have we reached the point where we always have to prevent mistakes, tricks, missing things, scams from others???? Instead of being grateful that I ship with them. They even try to rip me off. In fact they succeed.
I’m out of words. You???
skopa35r
·4 months agoVery disappointing experience with Packlink.
After purchasing insured shipping, the parcel arrived severely crushed and the contents were damaged. I provided photographs of the packaging before shipment, the damaged parcel, the protective materials used, and the parcel returned by the recipient.
Initially the claim was rejected on the grounds that the item fell under restricted articles. Later, after my objection, the reason changed and the packaging was questioned.
Despite all the documentation provided, Packlink rejected the refund and placed responsibility on the sender. After sending additional evidence and requesting a review, I have not received any further response.
My impression is that, in the event of damage, getting an insured shipment recognized is much more difficult than one would expect.
fabripisolo62
·6 months agoThey scammed me twice with shipments made through their website........and now that I know eBay relies on Packlink, I'm cancelling my account. Claims that you can't justify at all because they basically don't accept them. Besides, you're talking to an operator generated by AI.......it can't be a human operator.
robyepierre
·7 months agoThe company Auctane, which sells via eBay under the packlink brand, routinely makes unauthorized charges and is jointly responsible for indefinite delays, losses, or thefts together with eBay and the couriers involved.
Take the whole chain to the justice of the peace, and when eBay's lawyers show up, they'll reimburse you, costs included, just to get it all closed out.
99% of sellers don't do that, so they keep going.
Or CLOSE THE ACCOUNT or suffer the consequences, naturally.
heavenwelkin
·7 months agomdnththin-0
·1 year agoBe careful, because this SPANISH company stores its customers' credit card data, including expiration dates and CVC, to apply chargebacks for small amounts and steal from the customers themselves! They have no office in Italy, nor legal representation, and certainly no certified email address either.
Those who write in their name are bots or lackeys based in Spain.
Evidently, for a few bucks any job will do, even being a thief...
sika700
·1 year agoPacklink doesn't pay you... so it's impossible for them to apply a chargeback to you... come on, let's not talk nonsense!
Have a nice day.
technopartsbay
·1 year agoSame old story...
As has been said several times here, disconnecting PayPal from PackLink (which happens automatically the first time you use it) partly mitigates this practice by the Spanish broker.
In fact, it seems that if they have to "go through a lot of trouble" to get the alleged discrepancy (that is, send you emails with relative threats and payment reminders), they choose the easier route of forced withdrawal (but authorized) from the PayPal account.
Something that obviously doesn't work if you pay for each individual shipment with a credit card.
Obviously, it's not the ideal solution, but at least that way you're protected on that front.
heavenwelkin
·1 year agoPacklink offers the possibility to dispute discrepancies by photographing the package on the electronic scale together with the label and other photos showing the measurements of the 3 sides.
If you block the payment or don't pay the discrepancy, you get banned from Packlink.
Someone will say "who cares" there are plenty of other alternative shipping brokers....
Yesterday I prepared a package to ship to Germany for 7.45 euros with BRT, I usually use ups but through eBay shipping it would have cost me almost 15 euros.
With other shipping brokers I would have paid just under 30 euros for the same package.
In my opinion the best solution is to follow the procedures and photograph the package on the electronic scale, with the label clearly visible followed by the measurements of the package's 3 sides.
If user xyz finds it a hassle to do this procedure every time, they have to take the relative risks.
Best regards.
mdnththin-0
·1 year agoThis is absolutely not true! I sent a postage stamp - a postage stamp! - of course in an envelope, and after two months Packlink disputed the weight of the shipment. I still had the photos, which I always kindly send to customers, and all the details of the item sold, and the only thing that really helped after wasting time with the Spanish call center was the report to the Carabinieri, which I then had to take to the bank.
heavenwelkin
·1 year agoThe instructions on how to CONTEST a discrepancy in weights and measures can be found here:
https://support.packlink.com/hc/it/articles/115005283245-Addebiti-aggiuntivi-per-differenze-di-peso-o-dimensioni
You have to STRICTLY follow the procedures, with photos of the dimensions of the three sides of the package and weighing it on an electronic scale.
How much were they disputing compared to the rate you paid?
By any chance did you use UPS?
I’m asking because UPS is very sensitive to small variations in weight and size; even 100 grams can move it to the next weight bracket.
If you had to file a report to take to the bank, it’s because you decided to dispute the payment.
No wonder the carabinieri were SIGHING, all this fuss (even here on the forum) over maybe a few euros’ difference, maybe due to the courier’s automated systems, which aren’t calibrated to ship letters but packages with the minimum weight and dimensions needed to transport them.
The courier is not a mail carrier; a small envelope could get lost, and sometimes this type of package is considered Not suitable by some couriers.
Minimum and maximum dimensions
Some couriers don’t handle very small or very light items well. An envelope that is too thin might even be “rejected” by automated sorting systems or be considered non-compliant.
Type of packaging
A padded envelope is often classified as a “parcel,” not as a letter, even if it contains only a stamp.
If in the shipping form you choose a category like “envelope” or “document,” but the packaging is thicker than 2-3 cm or has a different weight, there could be charges.
Differences in measurements
The manual measurements you take yourself (with a ruler, household scale, etc.) could be slightly different from those taken at couriers’ logistics centers, which use more precise tools (and sometimes overestimate to play it “safe”).
Even 1-2 mm or 1-2 grams of difference can cause an automatic price adjustment if they push it over the thresholds of the selected bracket.
malkxs
·1 year agoDear Customer,
This email concerns a price adjustment of 25.04€ for your shipment sent via DHL).
DHL found different dimensions/weight than those declared, resulting in this price adjustment.
We invite you to review the details:
Declared: 2kg / 15cm x 15cm x 110cm.
Actual: 155kg / 15cm x 15cm x 110cm.
Reason for adjustment: Additional charge for excess Actual Weight Kg. The actual weight audited by the courier is greater than what was declared by the user.
I took the package to a DHL center near my house with smiles and handshakes with the operator. I was even on a scooter. So a golf club weighs 155kg and I’m supposed to prove whether or not something weighing 155kg could fit in 110x15x15? And then, how would I have taken the package to the courier? With a crane?
6 hours after the email arrived, a straight charge of 30€...
Let’s not even talk about it... I really hope they go bankrupt and spend everything on medicine.
fabripisolo62
·6 months agoThey scammed me twice with shipments made through their site, and now that I know eBay relies on Packlink, I'm deleting my account. Disputes that you can't justify at all because they basically don't accept them. Besides, you're talking to an AI-generated operator, it can't be a human operator.
heavenwelkin
·6 months agoPacklink has been working with ebay since 2017, and definitely not just today.
On ebay you can choose the courier you prefer, you're not tied to using ebay's courier like happens on subito or vinted.
You can easily ship your packages by post or with another courier or service, the important thing is that then you enter the shipper and the tracking code.
It is not necessary for you to delete your account from the platform.
Ebay has many procedures that are often automated, so I advise you to stay up to date on the platform's changes to avoid making procedural errors that could become a problem, considering that support has also changed with the introduction of automated procedures that must be followed carefully to avoid unpleasant inconveniences.
Best regards.
historylifeaps
·5 months agoIt's crazy !!!
historylifeaps
·1 year agoHello, this happened to me too with an envelope containing photos that would weigh 45 Kg, it's a disgrace !!
truedefender
OP1 year ago@@historylifeaps hi!!
I don’t know if it happened to me because they read another package near mine, as previously suggested by another user, or if they just randomly screw over whoever they come across, but it’s shameful that after my complaint they wouldn’t hear reason, asking me to take photos of future shipments in advance, with the package measurements, including rulers, set squares, and maybe even use a surveyor. If I ship a ring, it can’t weigh kilos. If you ship photos, you’re not sending a brick.
What I wrote was: if I trust you Packlink when you found a discrepancy in the measurements or the weight, then you Packlink should trust that NO, what you’re writing is nonsense... and I took the exact weight and measurements of my package.
Best regards!!!
heavenwelkin
·1 year agoHi truedefender
Your reasoning is more than logical and correct, unfortunately we’re in the hands of standardized procedures that have replaced common sense.
Already the seller has so many problems and risks when selling an item, and on top of that they have to follow the guidelines, with the package placed on the electronic scale (for those who have one), then use a ruler to measure the sides and leave the label visible on the sides, and even make a video.
Then again, this procedure could also have flaws, since I could make the video, photos, etc. with the label and then ship a different package (bigger) and dispute the discrepancy with the package where I took the photos and video.
Best regards.
truedefender
OP1 year ago@@heavenwelkin
Best regards to you!!!
Yeah, you’re writing exactly what I think.
Standard procedures. Mechanized and digitalized procedures.
But weeee are still flesh and booooneeees!!! And we know very well what we do!!!
We also take responsibility for our choices. I would never dream of shipping with rough data or, even worse, cheating on weight and measurements. Why on earth would I do that? I believe the prices for shipments through eBay shipping are excellent, so I stick to the rules.
Accuracy and attention from my side, and then damn it, accuracy and attention from their side too.
Take care!!
daxsisko
·1 year agoregardless of who (courier or Packlink) detects incorrect dimensions/weight (not counting the “clever” sellers who actually enter them to save on shipping costs), the fact remains that Packlink .....for years... has been carrying out this automatic charge procedure with Ebay’s shipping provider and they are definitely aware of it (see also reviews on Trustpilot..... there’s loads of them....): since thinking badly often turns out to be right, evidently it suits them not to fully solve the problem (using automated procedures.... obviously to save money......), I wouldn’t even rule out that it’s also to “balance out” the lost income from the declared weights of the “usual clever ones” mentioned above........
certainly some parcels, for them, evidently contain materials made of chemical elements unknown on Earth (given the high specific weight......): just to give one example, on the aforementioned Trustpilot, a review says that a 1 kg T-shirt became more than 30 kg..... magic of scales....
mocer-75
·1 year agoSorry, erratum:
I checked, they wanted to charge me €14 for a weight discrepancy of 1.75kg. 13 vs 14.75.
My reply was: "
Compliments for the theft"
Reply:
Alessandro (Packlink eBay)
We have forwarded your communication to our administration and the courier confirms the reversal of the charge.
As for the credit of the amount, it will depend on the payment method of the order.
Bah! To me it seems rather suspicious, so first the courier charges, a complaint is forwarded and the courier reverses it... just like that... without proof (which I didn't have)?
technopartsbay
·1 year agoIt has already been discussed extensively in other threads.
The law is on their side (the carriers and, by extension, the brokers).
They use certified scales and size detectors (that is, stamped and annually certified by the metrology office) and therefore, by law, as stated, unquestionable.
And they are not even required to provide visual "proof"... in fact, it can even happen that, if they ask you to dispute the measurements with your own photo of the parcel being measured on the scale, they accuse you of using "uncertified measuring instruments" and therefore, for them (and by law...) not valid.
As long as the rules are on their side, you can protest as much as you want, but they hold the upper hand.
truedefender
OP1 year agoI completely agree with you @@technopartsbay
Unfortunately there’s nothing else to add!!
Best regards!!
mocer-75
·1 year agoI don’t understand, from the way these events are being told the discrepancy is quite significant. It almost seems like they’re trying to, who? Packlink? The courier? Or whoever uses the service?
I’ve only had one discrepancy, and not even for an eBay sale but for a parcel I shipped to myself from the house by the sea to the one where I live. I had made a mistake in my calculation and the discrepancy (on a parcel over 25kg) was 2kg according to Packlink, they wanted to charge me 30 euros, I complained about the amount (not about the weights since I hadn’t checked) and they immediately refunded the amount.
When I sell on eBay I always add 1cm per side and 2-300 grams even though I weigh the parcel after preparing it completely and I’ve never had any discrepancies reported (touch wood).
To be honest, I remember there was a competitor to Packlink (I can’t remember which one) that had major problems with SDA because customers were declaring weights and dimensions lower than the actual ones; considering that the difference with the next bracket is usually 2-3 euros, I wonder how people can be so rotten, do they really think they’re going to get rich with that little money?
truedefender
OP1 year agoHi @@mocer-75
Yes. The discrepancies are definitely “caused” by the couriers. Packlink? I don’t know. I don’t think so. Why would they? The only thing, to skim off the top of the rate, seems pretty unbelievable to me. Who ships? Definitely. If you book a shipment and deliberately declare lower weights and dimensions, or if you lazily enter approximate values.
This will happen. There I think it’s right that maybe the carrier steps in.
But here we’re not talking in general about a situation, but about a discrepancy notice that doesn’t exist anywhere. Mine. Those for false or wildly inaccurate data entries create surcharges that, in my opinion, are correct.
If I’m told that my package, instead of weighing 0,4 Kg. weighs 7,7 Kg. I’m not having it.
But I wouldn’t accept it even for 0,2 Kg. more. Why? Because I don’t know what the other eBay Shipping / Packling Ebay customers enter, but I do know how I handle my own shipments.
What I declare are the correct values and, as I wrote in the first message, I ALWAYS overstate both the dimensions and the weight. I’ve always done it. I’ve been doing it for 35 years. To be safer (even if it wouldn’t be necessary) and often also because for what I ship, like 0,3 Kg. or 0,6 Kg. more, it doesn’t change the cost I pay for shipping. Not 7,7 Kg.............!!!
Lastly, as I wrote above, because it’s not the carrier that certifies discrepancies with photos. It should be the carrier proving the discrepancy, don’t you think?
Otherwise, before long they’ll ask us to self-certify (maybe with a selfie too) that we’ve exceeded the speed limit with our car......
Best regards mocer-75.
mocer-75
·1 year agoI don’t know, my idea instead is that in cases where the responsibility is not on the one who buys the label, the one behind it is packlink more than the courier. It could be that it does report a discrepancy, but we have no proof of it, we have no photos of it, what you receive is basically a “penalty” to be paid.
What struck me as odd was that after taking almost €30 from me as an extra charge, when I complained about the amount and not the measurements they reversed the whole thing, so in the end packlink put the money back?
Or are they making a killing off these real or alleged discrepancies? Needless to say, it’s the broker who claims this discrepancy, not the courier, and they don’t report any communication from them, basically it’s: that’s how it is, deal with it, without proof.
heavenwelkin
·1 year agoThe broker puts the money in.
You can’t even imagine how many users try to be clever and declare significantly lower weights and dimensions to pay the lowest possible rate.
Packlink has this automatic charging system; other brokers don’t, and the only thing they can do is send an email asking you to pay the difference.
But if we’re talking about users who knowingly tried to pull a fast one, I think it’s hard for the broker to get that money back...
mocer-75
·1 year agoI fully believe there are users who try to pull a fast one, on a forum I frequent there was someone bragging about this... but then how do you explain discrepancies like the ones that happened to truedefender?
heavenwelkin
·1 year agoI’m not certain, but if it were that easy to get a refund for a discrepancy from a courier, it wouldn’t explain why the various brokers make you bend over backwards to get compensation.
The weighing is automated, the parcels travel on conveyor belts with volumetric scales like this one:
There are sensors that detect the three sides of the parcel, and if there are bulging parcels they always measure the most protruding part.
It’s hard to dispute this kind of weighing.
In my opinion the various shipping brokers have special agreements not only on shipping rates but also on weight/dimension discrepancies.
The discrepancies that happened to truedefende, I explain them in two ways:
The parcel was too small and a second parcel accidentally entered the machine, so two parcels were measured.
or else a manual weighing was done by an operator who accidentally mixed up the weights of two parcels.
Then there’s also the possibility that the discrepancy didn’t come from the courier but directly from the broker, but on that nobody can swear on it.
But if that were the case, it should be something that happens to all users regularly, maybe every so many shipments.
Out of over 200 shipments with them, I’ve had only one discrepancy, which they then refunded me for.
To me they’re serious on this point.
mocer-75
·1 year agoThat the courier weighs the package is beyond doubt. I’m not completely sure about the procedures done automatically; I remember seeing a YouTube video of a guy who had had a package go missing (from DHL or the German post office) with an Airtag included, he was invited to the headquarters and was able to see that most of the activities are still manual (especially sorting ones, basically there was a little lady who, based on the zip code, put the package on a different conveyor belt) obviously this is prone to human error and he asked them: but why don’t you automate it? They replied that it would cost too much.
The explanation of what happened to truedefende seems reasonable to me.
You also received only one complaint for discrepancy later reversed, how did you contest it?
I share what you wrote further below, the packlink conditions for weighing are cumbersome and practically impossible to contest and it is done on purpose.
truedefender
OP1 year ago@@heavenwelkin you know, I also came up with your two "explanations", as hypotheses naturally.
Leaving aside (I’d like to rule it out) the bad faith of the carrier or Packlink, I couldn’t think of any others.
truedefender
OP1 year agoIf @@mocer-75 is as you say. It’s the broker that makes the rules. It’s him who notifies things without the customer being able to see the carrier’s actual communication about a supposed discrepancy.
Damn though, it’s the same broker from whom I buy the shipment.
So I’m considered 0 (zero) then.
mocer-75
·1 year agoTo them we’re customers, we’re numbers... imho if they pull any tricks it’s because they’ll have done their sums and figured out that the game is worth the candle, if you protest situations that are borderline scammy they refund you, if someone pretends not to notice, all the better for them.
Keep in mind that in my case I protested over the amount, with €30 I could have bought another 2-3 25kg shipments back then... If they had notified me of the discrepancy and charged me 2-3 euros I wouldn’t have batted an eyelid, then would they have been due? Who knows...
heavenwelkin
·1 year agolog in via spedizioni.ebay.it and next to the shipment in question open a ticket.
Something like:
Dear packlink, shipment number xxxx refers to eBay item xyz
It is a necklace weighing just a few grams (17 grams to be precise) which, together with its packaging, did not exceed 400 grams in total.
Not even a volumetric weight could justify a weight of 7.7 kg, since it was a box with a volumetric weight certainly below 0.5 kg.
This is objectively your mistake / the courier's mistake.
I kindly ask for a reversal of the amount not due.
Then go to the eBay sales invoice page, there you will find
Item sold
tracking code that corresponds to the packlink tracking code.
Send them that as a screenshot, which counts as objective proof.
So there is no need to send a photo to certify the package dimensions.
7.7 kg is not justified either by the weight or by a volumetric weight for a small object weighing just a few grams.
Let us know how it goes.
Kind regards.
truedefender
OP1 year ago@@heavenwelkin
...already evolved in a definitive and negative way!!!
The problem is that I’ve already done exactly this. I opened the ticket and wrote, more or less, what you suggested. But they replied that because of a weight discrepancy (I don’t know whether only for the weight and not for a size issue, but that doesn’t really matter) I had to reply to the email that arrived in my inbox and not open the ticket.
So I did afterwards, replying to the email from the Underpayments Team.
In both cases I clearly specified (as you suggested) that in this situation the item sent and therefore the package could in no realistic way reach the 7.7 kg “found” by BRT.
The discrepancy, according to them reported by the carrier, did not concern the volumetric weight but the weight declared at the time of booking. They may calculate the volumetric weight themselves, but what matters to us is entering the three measurements and the weight correctly. With these details Ebay Spedizioni/Packling Ebay calculates the rate. If it then comes from the volumetric weight, that doesn’t matter much. I enter the data and the shipping cost comes out. They didn’t flag a volumetric issue but a weight declared by me that differed from the one “verified” by the carrier.
Both in the ticket and later when replying to the email I included (as you also suggested) photos of the item, where the small size of the necklace was obvious.
The gist is that they closed the ticket right away because it shouldn’t have been opened. In other words, they wrote to me that it wasn’t the correct channel to report the issue. In the reply email they warned me that to contest their notice I would have to (copy and paste):
Attach photographs of the package with the shipping label visible. The photos must clearly show the dimensions/weight of the shipped package (use a tape measure to certify the dimensions and an electronic scale for the weight) and the contents transported inside it.
Translated...you can go screw yourself...and next time take photos of the dimensions and weight so you can contest (thinking in advance about contesting....this is horrible) the nonsense we or BRT put on stage...!!
Pretty bad, don’t you think?
Besides, I find it so convenient to book shipments with them. It’s fast and affordable. But if they randomly ask for a surcharge, that’s annoying. It makes you feel taken for a ride. If you ask me to be accurate in declaring weight and dimensions, then it’s ridiculous if they declare such absurd things.
Best regards to you too!!
heavenwelkin
·1 year agoIf you open a PayPal claim case for that withdrawal and attach all the documentation, they’ll even side with you.....
The problem is that then you risk Packlink putting you on a blacklist, so I don’t know how worthwhile it might be.
I’m sorry about what happened.
truedefender
OP1 year agoDear @@heavenwelkin exactly. As of today, for shipping I almost always use Ebay Spedizioni; only a few times do I do it from the Poste website, and that’s it. Before I used Parcel Scout, which I don’t know if it has shut down, and anyway it had ended up with just one courier in its cart with outrageous prices.
So I need the service... I need it!!
Today I received a reply to my latest email, where I was pretty blunt.
Reply? "Thank you for letting us know, we will report what you told us. "
Today I was wondering: why should I have to proactively send photos myself in case of a discrepancy? And why doesn’t the carrier that found it and declared it send the photos????
In my case, why couldn’t they, since the weight and dimensions are exactly what I entered!!
In general, though, it would be right for whoever finds different values to certify this with photos. That seems fairer to me. The discrepancy is certified (photographed) to prove it.
Oh well... let’s move on!!!
Thank you for your support and understanding.
Regards!!!
heavenwelkin
·1 year agoDear truedefender
Some years ago I had a discrepancy with DHL Spain that they fixed for me by doing that procedure I had described to you.
Things change quickly, apparently......
Honestly I didn’t know about this clause (the one they sent you by email and that you reported here), so if they have regulated the matter with a clause there’s little to be done, since you have to follow those provisions exactly to get assistance.
Having to take photos every time of the opened package where the item and the label can be seen ??
That would be inconvenient for me because I usually generate the label with the package already packed with its protective material.
I get the proper packaging for the item I have to ship, then I pack everything up and close it, then I measure the sides and weigh it, then I generate the label.
As packlink would have it, I should generate the label before closing the package and check whether that packaging is suitable for the item I have to ship.....
heavenwelkin
·1 year agoDear truedefender
A few years ago I had a mismatch with DHL Spain that they sorted out for me by doing that procedure I had described to you.
Things change fast, apparently......
Honestly I didn't know about this clause (the one they sent you by email and that you posted here), so if they have regulated the issue with a clause there's not much to do, since you have to stick exactly to those provisions in order to get assistance.
Having to take photos every time of the opened package where you can see the item and the label ??
That would be inconvenient for me because I usually generate the label when the package is packed with its protective material.
I get the proper packaging for the item I need to ship, then I pack everything up and close it, then I measure the sides and weigh it, and then I generate the label.
As Packlink would have it, I should generate the label before closing the package and check whether that packaging is suitable for the item I need to ship.....
The thing could be simpler for small parcels with minimal packaging, but if I already have to ship a bulky item I have to sit down and study suitable packaging so that it arrives intact, so I can't generate the label beforehand because it may be necessary to modify the original box or add material that increases the weight.
truedefender
OP1 year agoMe too @@heavenwelkin I get everything ready, seal it, measure it, and then book it. Then I put the label on.
Actually, they didn’t ask me for a photo of the item with the package labeled but open. They wrote that, in case of a dispute, you need the three photos of the measurements (with a tape measure) and the weight (with the scale...digital) (I’d like to see how I weigh a big package with a digital scale) plus a photo of the item sold taken from the listing too. If I understood correctly, it’s to match the type of item to the shipping specs.
Also because I could just as well photograph a necklace inside the package, then put a brick in it and close it.
Sure, for every shipment having to take 4 photos and keep them for at least a couple of months.....
heavenwelkin
·1 year agoThe "certified" procedure for detecting incorrect weight / measurements requested by packlink sounds like a bit of a stretch to me.
If you send them a video showing the item being put in the box and weighed, they won’t accept it?
Or do they think that on eBay you can sell pears and ship apples ?😂🤣
If I send you the eBay invoice with the tracking number matching the shipment in question.
If I send you a video where I weigh the item, what do you do, reject my claim?
That way it’s guaranteed that most refund requests will be rejected 😎
Anyway, everyone looks out for their own interests, and the one who pays the price, as always, is the seller, who, among all the misfortunes that can happen to them, also has to shoulder the carrier’s mistake of recording the wrong weights/dimensions.