PACKLINK - TERRIFYING SERVICE, NONEXISTENT SUPPORT. AVOID LIKE THE PLAGUE | Payments and Shipping

PACKLINK - TERRIFYING SERVICE, NONEXISTENT SUPPORT. AVOID LIKE THE PLAGUE

Summary: The discussion is about mercatinodelfantastico’s negative experiences with Packlink’s service, describing the service as awful and the support as nonexistent. Other participants, including heavenwelkin, ortofantastico, and daxsisko, also comment in this thread without adding any new opinions or specific details.

Simply chilling. The problem is not that there are problems every now and then (it can happen), but if that happens the support service is completely nonexistent and of rare incompetence and rudeness. To be avoided like the plague, especially if you use it for work. In this specific case I was sent incomplete documentation regarding customs procedures, I tried to contact support via chat and email with surreal results and without receiving any clarification. They only got offended by the tone of my complaints (in fact after half a dozen frustrating attempts I told them to go to hell, as they deserved). I should point out that this is not the first time I have had problems with the service, and every time the same sad script is repeated

mercatinodelfantastico

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Posted 4 years ago·Last reply 1 year ago

6 comments

frante_87

·1 year ago

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I fully agree with the description of appalling service and I want to add SHAMEFUL!

After a first shipment with e- Bay to the pickup point at the post office in Adelfia (BA), the courier did not deliver the parcel and it was returned to me as the sender, despite all the communications exchanged with their service (?) support (?))

I sent it again, this time as poste restante through Subito to the same office but the shipment got lost!

Unfortunately I am currently abroad and, if it is returned to the sender again this time, I will lose the contents because no one will be able to collect it until the end of May.

SIMPLY SHAMEFUL!

heavenwelkin

·1 year ago

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@frante_87 wrote:
I fully agree with the definition of appalling service and I want to add SHAMEFUL!
I made a first shipment with e- Bay to the pickup point at the post office in Adelfia (BA) and the courier did not deliver the parcel, and it was returned to me as the sender, despite all the communications exchanged with their assistance (?) service (?))
Usually from the tracking you can more or less understand the reason why a parcel is returned to the sender, for example:
- recipient absent, so delivery failed 2 times
- parcel left in storage and consequently not collected
- wrong / incomplete address
I shipped again, this time as poste restante through Subito to the same office but the shipment was lost!
Despite the return of the parcel did you resend it to the same address and to the same buyer? Without first understanding the problem and contacting him?
Unfortunately I am currently abroad and, if it is returned to the sender again this time, I will lose the contents because no one will be able to pick it up until the end of May.
Ok but this is not a defect attributable to the carrier or the broker.
SIMPLY SHAMEFUL!
Sorry for the inconvenience.

daxsisko

·1 year ago

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@frante_87 wrote:
I fully agree with the definition of atrocious service, and I want to add SHAMEFUL!
After making an initial shipment with e- Bay to the pickup point at the post office in Adelfia (BA), the courier did not deliver the parcel and it was returned to me as the sender, despite all the communications exchanged with their assistance service (?)
I sent it again, this time as poste restante through Subito to the same office, but the shipment got lost!
Unfortunately, I am currently abroad and, if it is returned to the sender again this time, I will lose the contents because no one will be able to pick it up until the end of May.
SIMPLY SHAMEFUL!

buying from shipping brokers unfortunately often has a negative side..... namely the LACK of timeliness in solving problems (and this also because there is, precisely, an intermediary = broker in the middle...... )

then, specifically, Packlink also has other problems that have been mentioned several times in this forum.....

heavenwelkin

·4 years ago

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@mercatinodelfantastico wrote:
Simply appalling. The problem is not that there are problems every now and then (it can happen), but if that happens the customer service is completely nonexistent and of rare incompetence and rudeness. Avoid it like the plague, especially if you use it for work. In this specific case, I was sent incomplete documentation regarding customs procedures; I tried to contact support via chat and email with surreal results and without receiving any clarification. They were only offended by the tone of my complaints (actually, after half a dozen frustrating attempts, I told them to get lost, as they deserved). I should point out that this is not the first time I've had problems with the service, and every time the same sad script repeats itself

Good morning

the completion of customs procedures is the responsibility of the seller and not the shipper.

Here you can find information and forms to download.

https://www.packlink.it/consigli-utili/dogana/

Changing virtual shipper the story will be the same.......

You are the one who has to inform yourself about customs documentation.

Unless you go to the post office and get help from the in-person operator, or go to a shipping center and you will certainly find someone willing to help you with customs paperwork, also because, given the prices......

you are the one who has to understand and manage the various customs bureaucratic procedures and if there are problems you must be able to solve them.

Take it as a positive experience, no one is born knowing everything, you got some practice and maybe it will be useful next time.

Kind regards.

ortofantastico

·1 year ago

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@heavenwelkin wrote:
Unless you go to the post office and get help from the actual clerk

:))) try downloading the fillable CN22 pdf from the postal website, then fill it out and see what happens on the fourth copy, then we’ll talk about it again 🙂

heavenwelkin

·1 year ago

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@ortofantastico wrote:
@heavenwelkin wrote:
Unless you go to the post office and get help from the human clerk

:))) try downloading the fillable CN22 pdf from the postal service website, then fill it out and see what happens with the fourth copy, then we’ll talk again 🙂

CN22 poorly designed, CN23 a bit better but not much....