Payment blocked - complete lack of information - Brick wall | Payments and Shipping

dottorsocrates · 2025-12-04T10:25:27.639000Z

Good morning, I’ve been on eBay for about 20 years.I’m not particularly active, I have 68 feedbacks and they’re all positive. I have a serious problem that I can’t seem to get to the bottom of.I sold 2 watches for a total of about 7000 euros. The person who bought them won both auctions. I made one single shipment with the buyer’s consent. The buyer is Dutch. The shipment was made on time. The satisfied buyer left 2 positive feedbacks, confirming the authenticity of the items.At this point the ordeal begins.I’m waiting for the crediting of the 6772.25 (7000 - fees) but the money is first blocked because they tell me that since I hadn’t had any buying and selling activity for more than 90 days, as a precaution they had to block the money for a few days. Then after this crediting doesn’t arrive I call support and they tell me I have to reconfirm the bank account. I say, excuse me, but the current account is the same one where you credited the money to me in March, I don’t understand. But since I didn’t want to get into any further arguments, I do the procedure on December 1 at 1526 and they reply that reconfirmation takes up to 48 hours. OK, even more annoyed, but fine. Yesterday at 16:00, so after the usual 48 hours, the funds still show as blocked and I get the following message "Your incoming payments are blocked because your eBay account is subject to restrictions. Go to the Messages section of My eBay for information about your account status."I don’t understand, I check the message dashboard and also the associated email account but I can’t find any message. I call customer support several times and they bounce me from one Albanian call-center operator to another without even them understanding the reason. The only thing they can tell me is to stay calm and that the solution can be found. Result: yesterday afternoon 4 calls and money still blocked, above all without any explanation. At this point I write a detailed email and they reply with the following supercazzola "We are writing to you regarding your recent contact with our Customer Service.The interaction was documented as a complaint. Your complaint reference number is 2-100588622174.An eBay specialist carefully reviewed the issue and determined that you received the correct information based on our rules and that the appropriate decision was made.Since no further action is currently required from eBay, we would like to inform you that your complaint is now closed.We hope that the outcome is satisfactory for you, but if you still have questions and wish to contact us, please send us an email at ebay-eu-management@ebay.com. Please include your reference number in the email and we will be happy to help you.Thank you for your cooperation." As you can see, they basically replied without saying anything.This morning I called again at 9 and first a lady answered, who after keeping me on the phone for 10 minutes (at this point I started recording the calls) passed me to another department and the nice lady told me, "I don’t know why they blocked your account, I don’t have access to that information but I do know that your account will be deleted." I said to her, "I don’t understand why, since I haven’t done anything at all," but they should let me speak to someone. She replied that the reason had to be given by the first lady and that eBay would reply to me in writing within 24/48 hours! So I called support again and, as calmly as possible, I explained everything; fortunately the Albanian guy understands Italian well, and he started fiddling around on his console looking for the problem and how to get out of it. But after 15 minutes on the phone and checking, he too told me, "look, I have to transfer you to another department, I’ve made all the necessary reports but I don’t understand the problem because it tells me the funds are available" I told him it also tells me the funds are available, but there’s the message above saying they’re blocked because the account is subject to restrictions." In short, another transfer to another department, which told me they had reported the case to a supervisor and that they would let me know later today! Can anyone shed some light on what I should do? Of course I recorded the last 2 phone calls. Honestly, I haven’t done anything at all. Zero. The only odd thing that happened in one of these last 2 auctions is that one watch shot up very high and basically within 12 hours it went to about 7500€ then the first bidder withdrew the bid and the second wrote to me asking why I had allowed the bid withdrawal and that therefore his bid was uncovered. I said, look, I didn’t allow anything, the first bidder did everything with the reason wrong amount. Then the second bidder did the same. Also him wrong amount and bid withdrawn. And the third bidder did the same. All wrong amount. One of the two even did wrong amount twice. Result: the watch that was at 7500 after 48 hours had gone back down to 1500€. Honestly, not being very experienced, I didn’t pay much attention and left it alone because I knew full well that the price would rise again given how rare it is. Which is what happened and the auction closed at around 5200€, by the way awarded to one of the 3 who had withdrawn the bid. I didn’t make a fuss, I didn’t report it and I waited for payment, which duly came through. Could you help me explain what I should do at this point?Thank youMario

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Payment blocked - complete lack of information - Brick wall | Payments and Shipping | eBay Italy