For a few days, the shipment was shown as delayed...it turned out to be an error.
For a few days, due to an error, the shipment appeared as delayed; we sent 2 calendars in a single envelope to the address of the only buyer, with a registered mail code (not standard mail).
The customer received the material on 24 January 2023, ahead of schedule.
So there was no delay in the shipment.
Kind regards. Roberto
2 comments
actar80
·3 years agoIf the customer has confirmed to you that they received the items, there shouldn’t be any problems. As they’ve already told you, if you sent the single invoice for the combined shipment before payment by the buyer (so they would pay for just 1 shipment), there’s no problem at all.
But if you didn’t send the combined invoice and the customer made 2 payments, thus splitting the 2 shipments, you should have made 2 separate shipments. And in this case it all depends on the buyer’s honesty, and to avoid hard feelings it would be best to contact the buyer and offer them a refund of the cost of the second shipment
marioelegio
·3 years agoIf they were two separate transactions and the buyer had paid for two shipments, you should have made two separate shipments. If you grouped the two priority shipments into one registered mail shipment, you should have done it with the pro forma invoice. https://www.ebay.it/help/selling/sending-invoices-buyers/inviare-le-fatture-agli-acquirenti?id=4139&st=3&pos=2&query=Inviare%20le%20fatture%20agli%20acquirenti&intent=fattura&lucenceai=lucenceai&docId=HELP1077
Anyway, no problem, if the buyer is honest and doesn't open a refund request.
hi
mario