Why wait 30 days when the customer is satisfied? | Payments and Shipping

antiquevenise75 · 2025-12-20T13:42:49.994000Z

They make you wait 30 days to unlock the money from a sale, with the excuse that you’re new, they don’t know you, the item’s price is high and so... blah blah! But, I remember, the customer was satisfied.All techniques to keep you hanging so time passes and meanwhile you pay and they turn the money around, they’re publicly traded and we’ve got the picture!I ask first by phone, and then I write the email below and report the reply, it’s no use at all! Close it and walk away... like a Class Action, we should be many to do it, then maybe they’d understand! Question : Dear Management,I sold an item on 09/12/25, The item has already arrived today, Dec. 15, to the customer, who has already posted his ''feed-back'' that everything went well.On the sold item, it says that I must wait until 09/01/2026 to receive payment for the item, that is, one month of waiting.Let’s also consider the 14-day right of withdrawal, we get to December 28, but since the customer left me a positive comment, I imagine he won’t return the item to me.A few months ago I sold an item, and I received payment after eight days, so without counting the 14 days of any possible withdrawal.I’d like to know whether the times can be shortened?I sold for years through other selling sites and they don’t have these practices that are so long; in fact, you see the money right away, you only wait the two or three days for the bank transfer to be processed.And anyway, if there is a dispute it is resolved the same way, since all the identifying details of a seller are visible, without having to hold back the sums of money.Let’s count the 14 days of the right of withdrawal too; going beyond the 14-day withdrawal period seems exploitative to me and I wonder what else my earnings could be used for in these 30 days of waiting, instead of being paid into my current account.After a few months, I’m still not convinced by your policies, the site is too complicated, too many pages to see the same thing, for example the details of an order or anything else;calculating the commission also on shipping costs; I’m still considering closing my space on your site.eBay reply : Dear sir My name is ... and I am writing to you on behalf of ... on behalf of the team responsible for handling complaints related to payments. You have spoken with an eBay representative to find out why your money is currently being held and when it will be released. Since the eBay representative correctly informed you about the funds hold policy and how it works, eBay considers the complaint resolved. The purpose of transaction holds is to ensure that sellers can carry out secure transactions with their buyers. Just as you have expectations about your payments, buyers also have expectations when they shop online. Sellers who are just starting their sales, who make sales infrequently, or who have resumed selling after a break may have their account placed on hold for a period of time. This is to give our sellers the opportunity to build a history of successful sales and become familiar with best practices. In the event of complaints or disputes from buyers, funds held in reserve can be used to quickly compensate the buyer. This avoids situations where sellers cannot compensate the buyer because the funds have already been used. All this information about funds being held is available in eBay Help and in the eBay Contact Center. For greater clarity, I have linked them below: https://www.ebay.it/help/selling/getting-paid/getting-paid-items-youve-sold/payments-hold-managed-payments-seller?id=4816 These articles are available to all members who want to make informed decisions based on our policies before engaging in a sale. This information is easy to find. I hope I’ve clarified your doubt, but if you have any further questions regarding the above, our customer support team is at your disposal and will be happy to assist you in real time.Kind regards, ... , on behalf of Authorized Manager of eBay Sarl.

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Why wait 30 days when the customer is satisfied? | Payments and Shipping | eBay Italy