Post 1 Buyer requests a refund.

Summary: The discussion involves a customer inquiry regarding a refund, initiated by heavenwelkin and responded to by truedefender. The conversation comprises multiple exchanges but lacks specific details or resolution mentioned. The focus is on addressing the refund request and clarifying any related concerns.

This was my last sale with posta1.

A buyer complained about not having received a paper item measuring 15x6 cm, inserted in a letter envelope and protected by a layer of 3 sheets on each side to protect its contents.

User who has left these feedbacks over the last 6 months.

Honestly, I don't believe that in 6 months the post office could lose 3 posta1 shipments destined for this user.

And honestly, I don't even believe that the postal worker could get hold of 3 posta1 shipments from the same user over the course of 6 months.

I also find it strange that the user in question did not go to the post office to complain about not having received these 3 purchases made via posta1.

In my opinion, leaving this kind of feedback does not help the buyer in any way.

If I had noticed these feedbacks earlier (which I did to check ONLY negative or neutral feedback without dwelling on positive ones) I would have sent him the item by courier shipment at a cost of 5.22 euros.

Full refund of 7.65 euros made + the additional commission of 0.35 euros on the transaction.

heavenwelkin

187 View listings

Posted 5 months ago · Edited 5 months ago·Last reply 5 months ago

5 comments

truedefender

·5 months ago

View listings

Forgive me @@heavenwelkin but wasn’t Posta 1 the one with delivery confirmation?

I’ve never used it.

But did you check that your Posta 1 doesn’t show as delivered? Maybe a pointless question.

So the buyer didn’t receive 3 shipments like this???

Hmm. In my opinion, if they don’t show as delivered (how can you tell if that’s the case???) the mail carrier is taking advantage of it here.......!! But then how does he do it? Is it possible he can declare all this mail lost? I would have been fired. And, as you write, the buyer didn’t complain at the post office???

heavenwelkin

OP5 months ago

View listings

@truedefender wrote:
Forgive me @@heavenwelkin but wasn’t Posta 1 the one with delivery confirmation?
I’ve never used it.
Posta1 includes a code that detects whether delivery has been successful.
But sometimes it happens that the postman forgets to scan the code, or doesn’t feel like doing it, or doesn’t have the device with him at the moment, or the device isn’t working.

But did you check that your Posta 1 wasn’t marked as delivered? Maybe a superfluous question.
Unfortunately in this shipment there’s no delivery confirmation (the postman didn’t scan the code on the envelope but presumably just delivered it) so in situations like this, when you run into a less-than-honest buyer, you’re forced to issue a refund.

So the buyer didn’t receive 3 shipments like this???
From what I read in their feedback, in the last 6 months they didn’t receive 3 items (I assume with the Posta1 service).
Hmm. In my opinion, if they’re not marked as delivered (how do you know if that’s the case???) then the postman is making money off this.......!! But how does he do it? Is it possible to declare all that mail lost? I’d have been fired. And, as you write, the buyer didn’t complain at the post office???

Come on, as if the postman or whoever it is in some office makes a paper envelope disappear when there’s nothing visible through it against the light, containing simply “paper”.....
If I buy an item on ebay shipped with Posta1 and it actually never arrives, I go straight to complain at the post office or I get in touch with the postman.
If it happens 3 times, in my opinion it means the buyer is making money off it.
Even if I know that ebay refunds me, it’s still a pain to order an item and not receive it.

truedefender

·5 months ago

View listings

@@heavenwelkin, well actually I 100% agree with you!!!

The shady buyer is maybe banking on the fact that they can check too whether the code was scanned upon delivery.

As we know, in cases like this, for eBay what matters is whether the delivery was made or not. If it doesn’t show up, then "the buyer is right"...!!

When in doubt, you know it: the buyer is always right.

Some time ago I sent a CD I had bought to the Netherlands, so I removed the cellophane from the packaging.

The CD didn’t have a booklet; it was a digisleeve. In the listing I didn’t mention a booklet. When there is one, I always write it and also indicate the number of pages.

When it arrived, the girl who bought it first wrote to me that there was no booklet and when I replied that there wasn’t one because it didn’t exist, she opened a dispute. I sent both her and eBay support screenshots of the same edition of the item (from a music sales site) where there wasn’t a trace of any booklet.

You know how the dispute ended. I didn’t put the question mark because you know how it ended...!!!

Best wishes!!!

heavenwelkin

OP5 months ago

View listings

@truedefender wrote:

You know how it went with the dispute. I didn’t put the question mark because you know how it went...!!!
Best regards!!!

With posta1, it’s happened to me several times that the delivery confirmation code was not confirmed.

I’d say 1 shipment out of 20~30 shipments, just roughly speaking.

No buyer has ever complained or opened a dispute for item not received.

This, I’d say, was the first time that a buyer asked me for their money back.

Yes, of course I know how the dispute over your CD in the Netherlands went, that if the buyer decides the item isn’t as described, the seller gets stuck with it 😎

Best regards

truedefender

·5 months ago

View listings

@@heavenwelkin exactly like that!!!!