Poste Italiane – US Customs Duty Management: shipments delivered, but no invoice and no information. What have you heard?
Good morning everyone,
I’m starting this discussion to gather real experiences from business sellers who use Poste Italiane for shipments to the United States with the Gestione Dazi USA service.
Our shipments are regularly cleared and delivered via USPS, but after months we still haven’t received any invoice, report, or breakdown of the duties applied.
I have contacted Poste Italiane at least 10–15 times by phone, PEC, email, and ticket. The answer, when it comes, is always the same: no one can provide precise information. Even the operators and the relevant departments don’t seem to know how the service actually works.
The situation has gotten to the point where even our account manager told us: “If you find out something, let me know”, because he doesn’t even receive internal guidance.
It’s absurd that a company has to ship without knowing:
when the invoices will arrive;
which duties were applied;
which rate was used;
how to check the costs for each shipment;
how to calculate the sale price correctly.
I invite all sellers who have already used this service to share their experience: have you received invoices or charges? After how long? Did you get a detailed report? Was anyone at Poste able to give you a concrete answer?
Given the total silence from the official channels, let’s at least try to gather information directly from those who are actually using the service.
