ForumChevronRightIconPayments and ShippingChevronRightIconSuspected theft of an item in the package during shipping.Does Ebay protect both the seller and the buyer in case of theft during shipping?erman.0178View listingsPosted 1 year ago·Last reply 1 year ago See original 2 commentsComment Newestheavenwelkin·1 year agoView listingsHi erma.01 Seeing items for sale, I assume your question is from the seller’s point of view. The seller is responsible for making sure the item reaches the buyer. If you made insured shipping, make sure you follow all the regulations and guidelines to try to claim compensation from your shipping provider. But as far as eBay is concerned, if the buyer says they received an empty package, you as the seller have to refund them. Best regards See originalmarioelegio·1 year agoView listingsEBay protects the buyer and will oblige the seller to compensate them.You can try to get compensation from whoever sold you the shipping, it will be easier if it was insured.If you bought the shipping on eBay from Packlink….. https://support-ebay.packlink.com/hc/it/articles/115003421369-I-requisiti-imprescindibili-per-aprire-un-reclamo-per-danno-perdita-o-furto-manomissione Himario See original
heavenwelkin
·1 year agoHi erma.01
Seeing items for sale, I assume your question is from the seller’s point of view.
The seller is responsible for making sure the item reaches the buyer.
If you made insured shipping, make sure you follow all the regulations and guidelines to try to claim compensation from your shipping provider.
But as far as eBay is concerned, if the buyer says they received an empty package, you as the seller have to refund them.
Best regards
marioelegio
·1 year agoEBay protects the buyer and will oblige the seller to compensate them.
You can try to get compensation from whoever sold you the shipping, it will be easier if it was insured.
If you bought the shipping on eBay from Packlink….. https://support-ebay.packlink.com/hc/it/articles/115003421369-I-requisiti-imprescindibili-per-aprire-un-reclamo-per-danno-perdita-o-furto-manomissione
Hi
mario