Problem with Packlink | Payments and Shipping

frullato1986 · 2024-06-20T06:50:54.766000Z

Good morning everyone!I was contacted by a customer who sent me a screenshot from Poste showing the parcel as apparently rejected; he says he absolutely did not refuse anything, on the contrary he contacted the carrier that had called him earlier.Anyway, I write to Packlink to warn them about the problem and I find out that no, there will not be a second delivery attempt and that I will even be charged for the return shipment. This seems completely nonsensical to me, especially considering that I am showing the customer's message where he states his intention to receive the parcel. Long story short, I have an angry customer who quite rightly is not receiving the parcel and I, who besides having paid 5.41 for the outbound trip, 3 in fees and promotions, also have to pay another 5.41 for the return, do not know whether to charge him some cost; eBay says that I am not responsible but I fear his negative feedback. I already have the form ready to report everything to agcom because, as a matter of principle, this behavior seems absurd to me. I would like to understand if a return like this is normal after the courier makes a false statement.

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