PROBLEM WITH PACKAGE RETURN TO SENDER
Hello everyone, I have a problem with an order shipped to a customer with packlink, for some unknown reason the package was not delivered and was returned to the sender (that is, me), I immediately refunded the buyer but I actually didn't receive any package back! on the Poste Italiane website it shows as delivered in Piacenza and yet I live in Veneto!
I opened several claims on the Poste Italiane website but they replied telling me to contact the merchant or the e-commerce platform from which the purchase was made.
Has anyone had similar experiences?Thanks
Anonymous User
Posted 3 years ago·Last reply 3 years ago
2 comments
heavenwelkin
·3 years agoGood evening tutto_superstore
From the tracking, weren't you able to understand why the parcel wasn't delivered?
Usually there are 2 delivery attempts, then the parcel is held and if it isn't claimed after a certain number of days it goes back to the sender.
All of this is usually shown in the tracking.
And right there you could already have had some chance of recourse if the responsibility for the failed delivery had been attributable to the buyer.
Then the parcel came back and you refunded before actually receiving the item.
Ebay specifies that once the seller receives the item back, they must proceed with the refund.
In this case too you should have first contacted ebay and explained the problem.
Isn't it possible that the buyer was trying to be clever and sent it to some friend / relative instead of to you?
In my opinion this should be looked into further.
If so, I recommend contacting ebay and keeping us updated.
Best regards.
sika700
·3 years agoSimilar... but never with Packlink... because I don't use it...
For complaints, you need to contact them:
Complaints – Packlink Help Portal
Best regards.