Problem with tracking
Good morning, I have a problem, I sent two packages to the same buyer but I noticed that the courier registered only one of them, they were both tracked and I didn't understand why he registered only one, so now the tracked one shows as delivered and I don't know what happened to the other one, I would like to know in any case if the seller doesn't report any problems, will I still get the money for the untracked one?
2 comments
technopartsbay
·2 years agoDidn't you happen to purchase a multi-piece shipment?
In that case, even though there are two separate waybills, it has only one reference number (tracking) and therefore the shipment, even if physically split, continues under a single tracking number.
heavenwelkin
·2 years agoTwo parcels for the same buyer with two different labels and different tracking codes?
Usually, when the courier takes the parcels to the local collection center, all the parcels are then registered.
If, from the tracking, you see a parcel that has not been registered but has been picked up, you need to contact the shipping provider directly, that is, whoever provided you with the shipping label.
Kind regards.