problem with Bartolini package tracking handled with eBay Packlink
good evening everyone.
as the title says, I'm having trouble tracking the shipment, which was sent 3 days ago, namely on 19.1.2024.
The lady gave me the 15-digit numeric parcel ID code, plus the 7-digit sender ID.
before asking the question, I read the open conversations on this topic.
I went to advanced search and entered the 15-digit code in the third section, then I tried adding the sender ID as well.
but nothing, it doesn't exist...and I don't even know which branch it's at now so I can call them if needed.
is there a dedicated number?
Thanks
Francesca
5 comments
arcobaleno2022
·2 years agoTry entering the 15-digit code on parcelsapp.com; most of the time it’s updated before BRT’s own site.
Regards
mocer-75
·2 years agoIf you entered the data correctly and nothing shows up, it may be that the parcel has not been picked up by the courier.
This happened to me once: I took the parcel to a BRT point, they stashed it somewhere and forgot about it there. When I went to complain, they found it again and at the same time requested pickup of the package.
marioelegio
·2 years agoYou can find the support link on this page: https://support-ebay.packlink.com/hc/it
hi
mario
crazy_frances
OP2 years agohi Mario, thanks.
but from what I seem to understand, it's the seller who can do it and not me....
crazy_frances
OP2 years agoit asks me for a number I don't have, or things like the email of the person who placed the order. no luck.