Shipping issue
Summary: A participant raised an issue related to shipping, but the specific details of the problem were not provided by maberga_00. Another participant, heavenwelkin, responded, but did not provide any further information.
I need help, I don't know what to do.
At the beginning of February I made a sale for a PS5 controller shipped with Poste Italiane, providing the tracking code to the buyer. After 1 day the package was delayed (as I was told by Poste) and to this day the package is still stuck (after now 20 days). The buyer, without telling me, opened a dispute and I hadn't noticed it, now he has the money but the joystick, which is already on the way, should also arrive to him. What should I do? I provided the tracking code several times both to the buyer and to eBay when it was requested
heavenwelkin
·1 year agohi maberga_00
As for eBay, the matter is CLOSED.
As for the shipper, a complaint has to be opened within 20 days (packlink), so check that you still have time to open a ticket with them.
As for the buyer, if they end up receiving the item you can ask them to make a new payment. If they don't reply, the only thing you can do is let them know that you will file a formal complaint.
Kind regards