Package stuck for 30 days now
Summary: The discussion concerns a problem with a package that has been stuck for 30 days. Several users, including shopping_monkey69, heavenwelkin, marioelegio, orangefisherman, and catocensorius, take part in trying to solve the issue without reporting details on the steps taken.
Hello everyone, on December 17 I sent two packages to two different users with poste delivery business standard which arrives in 3 working days. When I check the respective tracking numbers it tells me there has been a delay and that they are doing their best to deliver it. I called poste customer service and they told me to send an email with the corresponding tracking numbers and various details of the problem.
I even wrote to packnick/ebay shipping opening two tickets but after three days no response.
what do you recommend I do? When you open a ticket how long do they take to respond? Should I give a refund directly or wait?
thanks in advance
regards Marco
catocensorius
·6 months agoSame exact problem. Shipped on January 8 and it still shows as stuck in the city of origin but in transit. Entering the tracking code on Packlink, neither the postal one nor the eBay one is valid.
I opened two reports with eBay shipping, including one for a refund.
The post office also washed its hands of it with me, saying I had to call AUCTANE, a Spanish courier they use for the shipment. Naturally, I found no Italian contact information about it.
heavenwelkin
·6 months agoLet us know whether eBay Shipping takes responsibility for this issue or ignores your request, because it is important to understand whether there is still any form of support for those who buy a shipping label through Packlink-eBay.
Best regards
orangefisherman
·1 year agoMore and more happy/convicted to keep shipping with the home post office 🤣
marioelegio
·1 year agoKeep in mind that after 30 days Packlink does not accept claims and does not issue refunds for lost parcels.
So I’d say refund the buyer and immediately after open a refund request with Paccklink.
https://www.ebay.it/help/selling/managing-returns-refunds/rimborsare-gli-acquirenti?id=5182
https://support-ebay.packlink.com/hc/it/articles/115003421369-I-requisiti-imprescindibili-per-aprire-un-reclamo-per-danno-perdita-o-furto-manomissione
https://support.packlink.com/hc/it/articles/5528489675922-Come-e-quando-presentare-un-reclamo-danno-perdita-manomissione-furto-o-disconoscimento-firma#section2
hi
mario
heavenwelkin
·1 year agoGood morning shopping_monkey69
If you shipped packages destined for Italy on December 17 with poste delivery business, you are well outside the timeframe in which the respective buyers must open an eBay case for item not received in order to get a refund.
Personally, I would avoid issuing refunds on your own initiative and wait to see how the situation develops.
If you purchased a shipping label with eBay / packlink shipping manager, by default with poste you have insurance coverage up to 35 euros included in the price.
Therefore you need to open the correct claim procedure for lost / misplaced item to get a refund up to 35 euros.
If your item was worth less than 35 euros, you will get a refund equal to the cost of the item (for example 20 euros).
https://help.reverb.com/hc/it/articles/360055600134-Come-inviare-un-reclamo-con-Packlink-in-caso-di-smarrimento-o-danno
Kind regards
shopping_monkey69
OP1 year agoI tried entering the order number and it says it’s either wrong or there’s a problem on the site.
I tried calling Poste again but they washed their hands of it, saying we have to wait and that the package will arrive.
even in the two tickets I had opened previously I didn’t get a response.
I really don’t know what to do, is there no phone number I can call to get help?
Has anyone else had my same problem?
thank you so much for the reply!
heavenwelkin
·1 year agoDO NOT enter the EBAY ORDER NUMBER, but enter the Packlink shipment number.
Go here: spedizioni.ebay.it log in and then check what the two order numbers on the Packlink waybill correspond to.
You must enter the PACKLINK SHIPMENT REFERENCE NUMBER that starts with IT2024EBAYxxxxxxxxxx
heavenwelkin
·1 year agoSorry, I meant IT2025EBAYxxxxxxxxxx