InPost shipping problem - mobile number and email don't match and the item shows as to be shipped on eBay
Summary: marczantomi_0 reported a problem with shipping via InPost, where the mobile phone and email details do not match and the item is still marked as not shipped on eBay. heavenwelkin replied to the message, but no further details were provided about their response.
Good morning,
a couple of weeks ago I completed a purchase on eBay. The seller gave me a tracking code and shipped with InPost. Here’s where the problem starts. On the eBay page it still shows as awaiting shipment, while on InPost it shows as properly delivered, but the problem is that I didn’t receive the PIN code for pickup. Today I went to the pickup point, the item is actually marked as delivered and is there, but the clerk told me that the phone number and email are different from mine. I contacted InPost support and they told me that to get the PIN I should contact eBay and have the delivery phone number and email changed. But looking at my profile, those details are correct (just a week ago I completed another purchase on eBay and picked everything up normally).
Any advice? Thanks a lot
heavenwelkin
·1 year agoHi marczantomi_0
So let's go step by step.
Before paying for the item on eBay, did you check that the email, phone number, and your name matched?
The seller usually ships exactly to the address shown on eBay.
If the package shows as delivered, it means someone received the notification from InPost with the QR code and PIN code and was authorized to collect the item.
So what you wrote isn't very clear.
I सलाह you to contact eBay support to get help with this purchase.
Kind regards.