InPost shipping problem - mobile number and email don't match and the item shows as to be shipped on eBay
Summary: marczantomi_0 reported a problem with shipping via InPost, where the mobile phone and email details do not match and the item is still marked as not shipped on eBay. heavenwelkin replied to the message, but no further details were provided about their response.
Good morning,
a couple of weeks ago I completed a purchase on eBay. The seller gave me a tracking code and shipped with InPost. Here’s where the problem starts. On the eBay page it still shows as awaiting shipment, while on InPost it shows as properly delivered, but the problem is that I didn’t receive the PIN code for pickup. Today I went to the pickup point, the item is actually marked as delivered and is there, but the clerk told me that the phone number and email are different from mine. I contacted InPost support and they told me that to get the PIN I should contact eBay and have the delivery phone number and email changed. But looking at my profile, those details are correct (just a week ago I completed another purchase on eBay and picked everything up normally).
Any advice? Thanks a lot
heavenwelkin
·1 year agoCiao marczantomi_0
Dunque andiamo con ordine.
Prima di pagare l'oggetto su ebay hai verificato che l'email, il numero di telefono e il tuo nominativo fossero corrispondenti?
Il venditore solitamente spedisce esattamente all'indirizzo che visualizza su ebay.
Se il pacco risulta consegnato significa che qualcuno ha ricevuto la notifica da parte di inpost con il qrcode e codice pin ed era autorizzato a ritirare l'oggetto.
Per cui quello che scrivi non e' molto chiaro.
Ti consiglio di contattare l'assistenza ebay per avere supporto per questo acquisto.
Un cordiale saluto.