Problems creating shipping label with Packlink
Good morning, this morning I tried to buy a shipping label through eBay, but after making the payment the label was not created. I cancelled the shipment and tried to buy it again a second time, but even in this case nothing to do; for both cancellation requests I received the respective Packlink cancellation and refund emails. A few hours later I tried again and once again nothing doing, but this time instead of cancelling I reported the problem to Packlink through the specific form for labels. Now I have opened the shipping manager page again and a notification appeared saying that there is a problem with SDA- Poste Italiane ( COMMUNICATION January 29, 2023
Disabling SDA-Poste Italiane Services
There are delays in the automatic creation of shipping documents for the SDA-Poste Italiane group. The carrier has not yet provided any resolution timeframe.
As soon as the service is restored, you will be able to print the label directly from the post-sale section of your order. Booking services with this carrier have been temporarily removed
from our platforms. As soon as the service is restored by the courier, they will be available again. If you wish to cancel the shipment, please let us know by selecting
"Cancellation" from the contact form. ). What would you advise me to do, cancel in this case too or wait for it to start working again? How should I behave with the buyer in case I have to change carrier? Clearly in this case, by changing carrier, the shipping cost changes too, but how do I handle it with the buyer?
ilmerc1991
·3 years agohi guys unfortunately I'm in the same situation but with Bartolini for 3 times it doesn't generate the shipping labels for me they stay stuck in processing, I always end up having to cancel and then create the shipment with Poste Italiane, causing me quite a few problems. does anyone know how to fix it I wrote to packlink and eBay support but without solving anything
heavenwelkin
·3 years agoGood evening bellick90
The answer may be obvious but.... if on ebay shipping the bartolini carrier doesn't work for you even after opening a report / ticket to packlink if the problem persists you just have to choose another shipping broker that offers bartolini.
Or you have to opt for another shipping service.
Best regards.
gugagu2
·3 years agoThe way eBay keeps pushing the purchase of these unnecessary shipping labels, which are also inconvenient because they’re not adhesive, is invasive and annoying and they should stop doing it...
actar80
·3 years ago👍 👍 👍
heavenwelkin
·3 years agoI know the reply isn't very recent, but I only read it now.
Ebay Shipping has become a logo, so I think that from now on the services will be more and more integrated.
But as long as they don't become MANDATORY and freedom of choice is left, I think it's fair that eBay promotes its integrated shipping service on its site.
As for the "superfluous" part, it depends on your point of view. Not everyone is a web geek and the rates are lower than the same services bought on the post office website or at the post office.
As for the adhesive labels, you just need to print them on adhesive paper or they can be applied to the parcel using transparent scotch tape or transparent adhesive envelopes/pouches.
Kind regards.
ab5-467
OP3 years agoThe problem seems to have been resolved, it is once again possible to choose poste italiane-sda as the courier. Thanks to everyone for the replies, I wish you a good day
ab5-467
OP3 years agoThanks for the advice. I can ship the package by January 1st; if they don’t resolve the problem by tomorrow or Tuesday, I’ll arrange to ship with DHL for 9.40. It seems absurd to me that a problem like this should come up and that the seller should be the one to take the hit. Paying 2-3 euros more obviously doesn’t change my life, but as a matter of principle there should be greater protection for sellers too.
marioelegio
·3 years agoThe shipping manager, which sells services on ebay, is Packlink.
You need to complain to them: https://support-ebay.packlink.com/hc/it
hi
mario
ab5-467
OP3 years agoI sent several emails, we'll see if they deign to reply
sika700
·3 years agoPacklink is just a simple broker, it doesn't have its own couriers, so it has to adapt to the market and, as you may have noticed, the warning was there...
Unlike those who do it for work, with direct subscriptions to the courier, it has long been known that from March 1st Poste Italiane/SDA there is going to be an important change in their offers, with the abolition of the Crono service and everything that goes along with it.
We simply need to stay informed.
Kind regards.
ab5-467
OP3 years agoThis morning when I bought the label on the first try, there was no warning about any possible issues for sda-poste italiane, otherwise obviously I would not have bought the shipment with poste italiane anyway, knowing full well that it didn’t work. In fact, they suspended the service in the middle of the morning following all the problems reported by various users. Now in fact it’s not even possible to book with poste anymore, only with dhl and ubs
sika700
·3 years agoLet's just say it was simply a matter of timing; if you'd been a few hours later, you wouldn't have had any problem, by choosing another courier...
Kind regards.
actar80
·3 years agoUnfortunately, it's a risk you have to take into account, and hopefully it happens very rarely. You could add an extra 0.20 to 0.50 euros to your shipments, so as to offset any additional expenses over time; that said, I don't think it would weigh much on shipping costs and you'd ensure yourself a margin in case of unforeseen events and/or weight brackets higher than those assumed.
Anyway, as you wrote, it's better that everything got resolved. Have a good evening.
actar80
·3 years agoUnfortunately, for any additional costs it's better that you cover them, the buyer is in no way at fault.
Up to 3kg you could use the standard parcel available, it costs 9.40 and it takes the hassle off your hands. Maybe let the buyer know what happened, apologizing for the delay which was not due to you but to packlink, and inform them that you will take on the higher shipping costs; they will definitely appreciate it and you'll get a return in the form of 1 great feedback.
sika700
·3 years agoGood morning,
in your listing you state that you fulfill orders within THREE business days, so to avoid unnecessary delays, maybe it’s better to cancel and ship it another way.
To be fair, you shouldn’t ask the buyer for anything; if you spend more, it’s only an occasional thing and since you’re a private individual selling items you have at home, it shouldn’t be a problem for you if you spend 3/4 € more... unlike professionals who buy specifically to resell.
Then, of course, you have to judge for yourself...
Best regards.