Product not received
Summary: The discussion concerns an issue with a product that never arrived. japan.funfun.shop raises the issue, while heavenwelkin and andbor_3731 take part in the conversation, trying to address the problem.
The item purchased by the Italian buyer was shipped from Japan via Fedex on May 14.
Since May 31, delivery has not been possible due to delays in Italian customs inspection.
We have received undelivered requests from buyers.
I received a notice from eBay to resolve the issue by May 31.
As the seller, all I can do is contact the buyer.
What should I do if I can't resolve the issue by today?
4 comments
andbor_3731
·2 months agoIf I could wait 20 days, I would have ordered it myself from Japan (and paid less too), the problem is that the product in question won’t be useful to me anymore by then
heavenwelkin
·2 months agoI don't know what the problem with the delivery delay was but....
If you have tight / urgent deadlines and can't wait very long, if you don't want to take the risk it's better to use an express shipping service with a delivery guarantee within the expected time frame.
Obviously these are more expensive services, but otherwise you have to rely on the delivery estimates provided by eBay.
If the delivery estimates are respected, the seller can't really be blamed if the ordered item didn't arrive within the buyer's estimated time.
Best regards.
japan.funfun.shop
OP2 years agoThank you.
You were very helpful.
We will contact the buyer again.
heavenwelkin
·2 years agoIt all depends on what the tracking says.
If the tracking shows that the responsibility for this failed delivery is the buyer's fault, you could try your luck in the dispute phase.
I recommend that you get in touch with the buyer and tell them to respond to the request Fedex sent them; otherwise, the package will not be cleared through customs.
If you see that the buyer doesn't respond, try contacting fedex yourself to try to get the situation unstuck.
If the package isn't delivered, there's a serious risk that you'll have to refund the buyer.
Kind regards.