Returns and refunds | Payments and Shipping

angio5 · 2024-03-25T16:21:46.979000Z

Hi everyone, I’ve looked for the answers in the rules but honestly I didn’t understand much... question for someone who knows more than I do. I sold an original MCM bag, with logo and serial number inside, to a German buyer; once it arrived, the buyer claims that the bag is not original and that they would like a refund. In the listing I specified that returns are not accepted. Could you tell me how I should handle this? Just to close the discussion, if I wanted to accept the return, who would pay for shipping? If the buyer opened a dispute and, in some absurd hypothetical, eBay ruled in the buyer’s favor, who would pay for the return, the seller or the buyer?Thanks to anyone who can help me

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Returns and refunds | Payments and Shipping | eBay Italy