Lost by the post office
Good evening,
I made a return for a product through an eBay Post Delivery Web label, unfortunately the package was lost because of the postal service, so rightly the seller did not refund me. Now I don't know how or to whom to ask for compensation, I opened a complaint with the post office that was closed with the note that they issued a refund to the "merchant" which should be me and to contact eBay, but they say they haven't received anything and neither have I......
has anyone already had this kind of experience?
all payments are traceable and losing 150 E worth of goods really ticks me off. the post office keeps closing my tickets saying they issued a refund to the merchat...... I call but no one can tell me either the amount or to whom this refund was given and whether it is actually true.....
can you help me?
thanks
heavenwelkin
·2 years agoIf you bought the label on eBay shipping and followed the correct procedure, respecting the methods and timing, you should already have received a refund of 35 euros + the shipping cost.
If you haven't received anything, it's likely that you made a mistake during the opening of the complaint ticket for delay and/or loss.
If the item was worth 150 euros, you had to make up the difference yourself by paying a surcharge because the free basic insurance of the eBay shipping service only covers up to 35 euros.
Kind regards.
sika700
·2 years agoGood evening,
where did you buy the label?
eBay does not have couriers, so you probably used a third-party service, meaning you need to ask here:
https://resi.ebay.it/
Obviously the refund refers only to the shipping cost, not to the value of the item, which, if it was not insured, unfortunately, you have to say goodbye to.
Kind regards.
ivanleo2
OP2 years agoThanks for the reply, I bought the label through eBay, which sells Poste Delivery Web, I don't agree about the insurance, since they can't force me to insure myself for their service failures, they lost the package and they have to reimburse me as the law provides.
Regards
marioelegio
·2 years agoThe returns service is handled by Parcel2Go on behalf of ebay. The refund was made to them and you need to check with them for the insurance.
At the moment we include base protection of € 1 per kg or the value of the goods shipped, whichever is lower. If you need to make a claim, click the Live Chat button at the bottom of this page. Damage claims must be submitted within 7 working days of sending an item and loss or disputed delivery claims must be submitted within 20 working days. Claim processing can take up to 45 days.
The help page is this one and the link is at the bottom of the page: https://resi.ebay.it/help-centre
hi
mario