Return to sender with incorrect address

Good evening
I’m a private seller, and after the item was rejected by the buyer it’s about to be sent back, but the shipping address is incorrect, since I recently changed residence
The shipment was sent with Poste, but the address can’t be changed by them (according to Poste), only by Ebay.
I can’t find this option in the dashboard and I’d like to avoid the item being picked up by the “wrong hands” at the old address.
How can I intervene?

happyend79

9 View listings

Posted 2 years ago·Last reply 2 years ago

4 comments

heavenwelkin

·2 years ago

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@happyend79 wrote:
Good evening
Good evening
I am a private seller, after the item was rejected by the buyer it is about to come back,
From here I understand that the buyer refused to pick up the item.

but the shipping address is wrong, since I recently changed residence
whose shipping address? the buyer's or your own, which you correctly wrote on the shipping label as the sender?
The shipment was made with Poste, but the address cannot be changed by them (according to Poste's instructions), only by Ebay.
Which address needs to be changed, yours or the buyer's?
If the buyer wrote the address wrong, it's certainly not your fault.
When you receive the item again, you can agree with the buyer on a partial refund or a new shipment.
I can't find this option in the dashboard and I would like to avoid the item being picked up by the wrong hands at the old address.
Here it is clear that when filling out the shipping label you entered the wrong address, so you need to contact your shipping broker to get the address changed on the fly through a support ticket or a phone call.
How can I step in?
If you explain the situation better to us, for example if it is a return opened through the eBay return procedure with a label provided by eBay, that's one thing; if it is an item not picked up and is coming back to you (sender) with a shipping label created by you, that's a different matter and in this case you can step in directly.

heavenwelkin

·2 years ago

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From the oldest item you sold (the item from July 16), Catania appears, and the new items you have for sale also show Catania as the pickup/shipping location.

If you moved and still stayed in Catania, I think you shouldn't have any problems getting the package, keeping an eye on the tracking and maybe contacting whoever lives at your old address.

Then, if there are other reasons we don't know about, keep in mind that you are responsible for your address, which must always be up to date and written correctly.

Best regards.

deejaynick

·2 years ago

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If " the item was rejected by the buyer " means that eBay still couldn't do anything about it anyway since the return to sender is done automatically to the sender listed on the package (and that's what you wrote...).
Only if you purchased the shipping through a broker would the "real" sender be him, but since in this case the shipments are made with triangulation, the package will always and in any case arrive at the sender listed on the label.
If you knew you were going to move while the package was being shipped, you should have put your new address as the sender and arranged for pickup at the old one (obviously only if you requested home pickup... )

marioelegio

·2 years ago

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It’s too late now, the address should have been changed on the eBay account before accepting the return.

So now I’d say contact whoever lives at the old address and arrange to go pick up the package.

bye

mario