Good morning, yesterday I received an item in conditions different from what was agreed with the seller.I immediately opened a return request for having received a different item. A little while ago the seller accepted the return request and I received this email:Hold tight for your return shipping labelGood news: Your return request has been approved. The seller will provide you with a return shipping label to send the item back to them.If the seller does not contact you, we are avai...

If you pay the return shipping costs in advance, then you won’t be able to ask for a refund. Stick to what they wrote to you; if you don’t receive the label by the 13th, ask eBay to step in. https://www.ebay.it/help/buying/returns-items-not-received-refunds-buyers/chiedi-ebay-di-intervenire-acquirenti?id=4701 himario

Returning an item received different from what was agreed | Payments and Shipping

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Returning an item received different from what was agreed | Payments and Shipping | eBay Italy